Customer Service Representative
1 day ago
**Customer Service Representative - Full Time (Office Based, Newstead)**
**About Us**
Engage Direct is a sales and marketing company based in Gasworks, Newstead. We help brands connect with their customers through genuine conversations—whether that’s booking services, recruitment, or customer support.
**The Role**
We’re looking for a full-time Customer Service Rep to join our office team. You’ll be making phone calls to existing customers on behalf of our clients (bookings and follow-ups), assisting with recruitment calls for our own team, and supporting with some general admin tasks. This is an **office-based role** (not remote), Monday-Friday.
**What You’ll Do**
- Call existing customers to make bookings
- Handle recruitment calls and schedule interviews
- General admin support (data entry, filing, organising)
- Provide friendly and professional customer service
**About You**
- Confident on the phone with a friendly manner
- Organised, reliable, and detail-focused
- Comfortable with Microsoft Office and admin tasks
- A team player who enjoys working in a supportive office environment
**Why Join Us?**
- Full-time hours, office based in Gasworks, Newstead
- Supportive, social team culture
- Training provided and growth opportunities
Send your resume and cover letter—we’d love to hear from you
**Job Types**: Permanent, Contract
Pay: $50,000.00 - $55,000.00 per year
Application Question(s):
- This role is not a remote role. The position is based out of our Newstead office each day. Are you able to get to the office daily?
Work Authorisation:
- Australia (required)
Work Location: In person
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