Program Officer

**Program Officer - Metro Sydney**

**WHY JOIN US?**

Community Housing Providers like Hume are leading the largest growth in affordable housing that Australia has seen since the 1990’s. The Federal Government’s $10 billion Housing Australia Future Fund has earmarked 30,000 new social and affordable housing properties - this means Hume is growing too.

With more than 30 years’ experience, we cover all aspects of community housing. We own and/or manage over 4,500 homes and support almost 9,000 customers across metropolitan and regional NSW.

If you’re passionate about equality and consider access to safe, sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation ( links to awards)

With your help, all Australians can build the foundations of a brighter future.

**ABOUT THE ROLE**

The Program Officer is responsible for the efficient delivery of residential Asset based Planned and Cyclical Maintenance with the purpose of providing quality homes to our customers. Hume’s planned maintenance program considers and responds to the needs of our customers, to ensure that the homes are fit for purpose and meet Hume’s standard. The property portfolio will consist of properties under social and affordable housing as well as housing for people with a disability.

The Program Officer is essential in delivering this customer driven service and will be responsible for building and maintaining strong relationships with Hume’s diverse customer base, partners and contractors.

The position will also provide project management, site supervision and quality assurance for ad hoc projects for the assets and maintenance team.

Your responsibilities will include, but not be limited to;
- Support the delivery of quality homes that meet our customer’s needs by assisting in the development of the planned and cyclical maintenance program
- Project Management of ad hoc work
- Development and Administration of Planned Work and Preventative Maintenance schedules.
- Preparing job orders and allocating work to appropriate contractors
- Monitoring contractor performance and maintaining up to date contractor compliance and safety details
- Ensuring that building compliance works are completed on time and delivered in accordance with relevant legislation.
- Reporting on monthly maintenance spend
- Checking invoices for payment and liaising with finance
- Maintaining records in the assets management system
- Managing the customer feedback and satisfaction survey process and data

**WHAT WE LOOK FOR IN YOU**

We are looking for someone who is able to demonstrate superior customer service skills working with a diverse customer base. To be successful in this role, you will have:

- Exceptional communication skills, both written and verbal
- Can do attitude towards operating with multiple systems
- High level of organisational skills, and be able to prioritise and juggle competing demands
- A proven background in Facilities Management and Asset Maintenance within the residential space is a must
- Knowledge and experience of working within group home;
- A sound knowledge of preventative maintenance and project management
- Computer literacy is essential to facilitate the use of Hume’s asset management system, and also the use of Microsoft Office packages including Word, Excel and Outlook
- Cultural alignment to Hume’s values

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Services

**OUR TEAM**

We employ experts across corporate services, real estate services, property development and construction, asset management, rental property procurement, property maintenance and tenancy management. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives to provide customers with opportunities to prosper.

**We are**:_**Champions of change | Creators of connectivity | Builders of resilience | Determined to succeed**_
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 - $95,000.00 per year

**Benefits**:

- Referral program
- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fairfield, NSW 2165: Reliably commute or planning to relocate before starting work (required)

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