Program Officer

**About us**

Hume Community Housing is a sector-leading Community Housing Provider that operates from the principles that access to a safe, secure and appropriate home is a fundamental human right, and that homelessness is an experience not an identify.

Currently, Hume provides homes and services to more than one in every 1,000 residents of NSW. Hume’s purpose is “To Create Opportunities for People to Prosper”. We develop and construct new properties, undertake the tenancy and property management of social and affordable housing, as well as housing for people with a disability, and provide services and support to our diverse customers through a range of partnerships and in-house programs. Hume engages with customers to provide housing options, maintain their tenancies, build resilience and participate in local community life. Hume’s goal is to support our customers to thrive and prosper. Hume works within a collective impact approach, working with community stakeholders and identifying appropriate partners to design and deliver services that are tailored to locally driven need.

We are a values-driven organisation, so it is important that you share and reflect our values:

- We are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed._

**The role**

The Program Officer is responsible for the efficient delivery of residential Asset based Planned and Cyclical Maintenance with the purpose of providing quality homes to our customers. Hume’s planned maintenance program considers and responds to the needs of our customers, to ensure that the homes are fit for purpose and meet Hume’s standard. The property portfolio will consist of properties under social and affordable housing as well as housing for people with a disability.

The Program Officer is essential in delivering this customer driven service and will be responsible for building and maintaining strong relationships with Hume’s diverse customer base, partners and contractors.

The position will also provide project management, site supervision and quality assurance for ad hoc projects for the assets and maintenance team.

This is a 12 month maximum term, full time position based in the Sydney region.

Your responsibilities will include, but not be limited to;
- Support the delivery of quality homes that meet our customer’s needs by assisting in the development of the planned and cyclical maintenance program
- Project Management of ad hoc work
- Development and Administration of Planned Work and Preventative Maintenance schedules.
- Preparing job orders and allocating work to appropriate contractors
- Monitoring contractor performance and maintaining up to date contractor compliance and safety details
- Ensuring that building compliance works are completed on time and delivered in accordance with relevant legislation.
- Reporting on monthly maintenance spend
- Checking invoices for payment and liaising with finance
- Maintaining records in the assets management system
- Managing the customer feedback and satisfaction survey process and data

**About you**

We are looking for someone who is able to demonstrate superior customer service skills working with a diverse customer base. To be successful in this role, you will have:

- Exceptional communication skills, both written and verbal
- Can do attitude towards operating with multiple systems
- High level of organisational skills, and be able to prioritise and juggle competing demands
- A proven background in Facilities Management and Asset Maintenance within the residential space is a must
- Knowledge and experience of working within group home;
- A sound knowledge of preventative maintenance and project management
- Computer literacy is essential to facilitate the use of Hume’s asset management system, and also the use of Microsoft Office packages including Word, Excel and Outlook
- Cultural alignment to Hume’s values
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Why work for us?**

A career in community housing is extremely rewarding, knowing you can contribute to positive social impact and work towards generational change.

Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging, career development opportunities and access to great technology; utilising social media to communicate with other employees. We are a terrific organisation which is truly values led and focused and committed to our purpose, which is to create opportunities for people to prosper.

Working for a not for profit also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

**Job Types**: Full-time, Permanent

**Salary**: $90,00