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Customer Accounts Officer

3 weeks ago

Fairfield, Australia Hume Community Housing Full time

**The Company**

Hume Community Housing is a sector-leading Community Housing Provider that operates from the principles that access to a safe, secure and appropriate home is a fundamental human right, and that homelessness is an experience not an identify.

We are a values-driven organisation, so it is important that you share and reflect our values:

- We are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed._

**The Role**

We are a social housing enterprise based in Fairfield looking to close the gap between vulnerable people and sustainable housing availability. We are driven not only to provide housing, but also to ensure their customers have an opportunity to prosper. Due to unprecedented growth throughout the last few years, we are searching for a purpose driven Customer Account Officer to join our team to support customers maintain housing options long-term.
- Why you’ll dig this role: _
- Break up your week by working with customers in person and over the phone to provide sustainable financial solutions
- Provide proactive solutions and build relationships with people whop will truly value your passion to help
- Provide tailored payment plans to ensure people can continue to thrive
- Highly competitive salary and salary packaging
- Unique opportunity to start your career in housing - their executive manager started as a Customer Service Officer
- Why we dig you: _
- You’re a customer service aficionado with a love for creating positive outcomes
- You are passionate and driven to be a part of something with purpose
- You may have experience in collections or similar and know how important giving people options is.
- You want to learn, grow, and develop within a company.

**The Perks & Benefits**
- A career in community housing and contributing towards positive social impact and generational change
- A competitive remuneration package plus an additional benefit of salary packaging
- Flexible working arrangements, hybrid office environment and option to Work From Home
- Long Service leave accessible after 5 years
- Career development opportunities
- Access to the latest technology - utilising social media to communicate with other employees

**Job Types**: Full-time, Fixed term
Contract length: 6 months

**Salary**: $68,000.00 - $70,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fairfield, NSW 2165: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)