Quality Program and Continuous Improvement Officer

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Shape organisational quality systems and processes for lasting impact
• Flexibility to work from home and office
• SCHADS Level 5 ($51 per hour) Full time role (Part time neg for right applicant)

Under the support and direction of the Project and Implementation Lead and as part of Wellways' organisational Quality team, the Quality Program and Continuous Improvement Officer will play a key role in supporting the delivery of new programs, with a focus on establishing and maintaining Mental Health and Wellbeing Local Services within Wellways. This role responds to emerging needs, including legislative updates, quality standards and certification requirements.

You will contribute to organisational capacity building and ensure new programs meet compliance and quality expectations, supporting the frontline teams and collaborating across the organisation to drive consistent and effective quality processes.

Some key Responsibilities:

• Collaborate with corporate services and service delivery teams to respond to immediate and emerging quality needs, particularly for new Mental Health and Wellbeing Local Services.
• Support frontline teams in implementing compliance activities aligned with funder and legislative requirements.
• Understand and interpret new program requirements, including legislative and contractual obligations.
• Assist in developing quality project plans for the delivery of new programs and services.
• Provide support and coordinate training to embed quality processes in new programs.
• Consider the people impacts of systems and quality controls, including participant experience, staff engagement and efficiency

About You:

You are organised, proactive and skilled at balancing compliance, quality and people focused outcomes. Your project coordination and quality assurance experience will help shape new programs and improve organisational capability, making a real difference to communities across Wellways services.

A bit of extra compliance required:

• Tertiary qualification in a social science OR significant industry experience
• Experience of systems improvement, project coordination or quality improvements, preferably in a large and/or complex organisations
• Right to Work within Australia
• National Police Records Check
• Working with Children Check and NDIS Workers Screening Check
• NDIS Worker Orientation Module Certificate - free online course
• LCS2 check - Wellways to provide

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Paid cultural leave (where applicable)
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Charlotte Cooper at

Please click here for a copy of the position description

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.