Event Coordinator

Kittyhawk - Merlino & Co.

Merlino & Co. is looking for an Event Coordinator to join our team. This is a full-time role with an immediate start. We operate a very dynamic and busy events department and are looking for an event manager to be the liaison between our sales team and the client. We are an award-winning company with a passion for hospitality
- Excellent pathways for progression in our ever-growing company
- Regular staff training and development
- Staff discounts across the group and great tips

Events are back, baby, and we're looking for a cool, calm and collected events superstar to join our fun-loving, close knit team.

Working primarily at Kittyhawk, with a smattering of events at The Lobo and Bartolo, you'll work closely with the Head of the Sales & Events Team to curate a busy roster of events with the utmost attention to detail. We have a large focus on weddings so a passion for love of all kinds will be essential. You'll also be meeting with clients regularly so you'll need to know how to make a good first impression and be committed to delivering exceptional experiences.

The successful applicant will be part of a large hospitality family that includes Kittyhawk, The Lobo, Big Poppa's and Bartolo and will be able to access generous staff discounts across the group as well as great opportunities for career and personal development.

The role is full time (38 hours) and you must have own computer/laptop.

Must have right to work in Australia without sponsorship. Holiday temporary work visas also not suitable as we're looking for someone long-term.

**Responsibilities**:

- Liaise with the client in a timely manner to ensure food and drinks orders are sent and/or paid in a timely fashion
- Adhering to timeframe guidelines as set by chef and bar managers and communicating these to the client so they can meet these deadlines
- Keep across relevant platforms - Xero and iVvy - to ensure event invoices are sent, paid and refunded in a timely manner. Work with our bookkeeper to reconcile any unallocated payments and void any unnecessary invoices
- Prepare documentation for each event, including run sheets, reserved signs and event menus
- Conduct client walkthroughs and wedding meetings
- For all Monday - Friday events, conduct an on-the-day onsite handover to the manager on duty, including introducing the client to the manager and ensuring the event starts smoothly
- For weddings, complete event management from event confirmation through to rehearsals and being present on the day to ensure everything runs smoothly
- Update Kittyhawk's event collateral and listing profiles, when necessary
- For events in The Officers' Mess or outside our standard training hours, book cleaners, security and linen, when necessary
- Proactive approach to improving and streamlining established events processes
- Work with the Head of the Sales & Events Team and Management team to create and deliver a targeted marketing program to identify and develop key clients for the business
- Management of the Weddings at Kittyhawk Instagram profile
- Provide support and backup to Event Sales Manager, which could include but isn't limited to responding to requests for quotes and proposal
- Will be required to work some weekends (mainly for weddings)
- May require some ad hoc FOH help, including waitressing, food running or hosting

**Skills**:

- At least 2 years experience in hospitality/events management
- Highly organised, process driven and proactive
- Ability to manage a high workload in a fast-paced environment
- Ability to work autonomously and with an extremely high level of attention to detail
- Experience managing a high volume of events, inc. corporate and weddings
- Experience with the following platforms/software desired but not essential: OpenTable, Squarespace, iVvy, Xero, InDesign and Gmail