File and Administration Assistant

1 week ago

South Yarra, Australia Lex Medicus Full time

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years. Lex Medicus is privileged to collaborate with over 220+ experienced and credentialed medical experts, spanning over 50 specialties. Together, we are committed to delivering impartial, fit-for-purpose and high-quality medico-legal reports and impairment services throughout Australia.

The File and Administration Assistant is responsible for tracking, compiling, cross-referencing and preparation of all pre-appointment documentation in line with Lex Medicus’ agreed timeframes. The File and Administration Assistant ensures the quality of pre-appointment documentation in line with Standard Operating Procedures, expert preferences and legislative/jurisdictional requirements. The File and Administration Assistant provides excellent customer service, timely resolution of issues and supports in the provision of factually accurate and timely reports.

The role includes but is not limited to;
- Pre-appointment checking, chasing and preparation of all report files;
- Pre-appointment preparation of templates for experts and transcribers;
- Provide exceptional customer service and product/service information;
- Resolve emerging problems and handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, record customer interactions and escalation;
- Support the Clinic Coordinator in management of reception on day to day basis;
- Greet and sign in experts and examinees to Lex Medicus’ offices.

**Qualifications**
- Study, experience or qualifications in allied health, legal or insurance industries - highly regarded
- High level of written and verbal communication skills
- Good computer skills, particularly with Microsoft Office
- Strong attention to detail;
- Strong organisational and time management skills;
- Problem-solving & initiative;
- Adaptability and reliability;
- High level of personal accountability;
- Demonstrated ability to work as part of a team;
- Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.

**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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