Receptionist/administration Officer

**About Uniting Garden Suburb**

Nestled on the edge of a serene bushland reserve in the Lake Macquarie region of NSW, Uniting Garden Suburb is peaceful and welcoming aged care home. With 3 separate households, each with between 25-30 residents. This includes a secure household for people living with dementia or mental health illness. Your Uniting Homemaker ensures that the community is thriving and doing things that are meaningful and enjoyable.

**About the opportunity**

Uniting Garden Suburb is seeking to fill a three month temporary position in reception/administration from 21/10/24 to 31/1/25. This role has the possibility of turning into a relief role for other services in the area.

The role is responsible for developing fortnightly staff. You will be responsible for managing daily rosters, coordinating staff shifts, shift replacements and leave requests as well as completing payroll within the home.

This role is central to the delivery of our person-centred approach and is the face of Uniting that goes beyond the Administration Officer role, to welcome and support clients and their families during the moving in process. You will actively seek out opportunities to engage and build connections across the household and the broader community.

**Key responsibilities may include**:

- Answer calls of various internal/external stakeholders and resident families
- In collaboration with the Service Manager, rosters will be up-to-date and available to all team members so you will be able to utilise a rostering system and day-to-day management of daily rosters
- Organising meetings and education schedules and minute taking
- Ordering of supplies and consumables
- Scan, upload and file documents of residents and staff securely in the SharePoint system.
- Process invoices in the system in a timely manner
- Communicate well with clients with varied needs and backgrounds.
- Assist residents by performing various tasks such as, preparing rooms, transport reservations and arranging for service bookings.
- Engage and build community connections, prompting the services of Uniting
- Facilitate quality, timely and effective communication maintaining privacy and confidentiality of each client
- Promote the rights and privacy of our clients, in accordance with relevant policy and legislation

**Qualifications**
- Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

**Skills & experience**
- Rostering experience is a must
- Great communication and customer service skills
- Ability to problem solve, negotiate, mediate and resolve conflict
- High attention to detail and multitasking
- Great organisation and time management skills
- High level computer skills including outlook, teams, Microsoft office, Client data management systems

**Creating a better future for you**
Our people are at the heart of everything we do which is why we support all our Uniting team members to grow and develop to be their best through our strong commitment to learning, flexibility and great benefits. Together, we can build a better future for the people we serve, for Uniting and for You.

**Who is Uniting?**
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

**How to apply**

**What to expect**
Please know that employment with Uniting will require a National Police Check, and Reference Checks.