Client Contracts Officer

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Client Contracts Officer
- Full-time, fixed-term Contract until June 2026.
- Role-based in Garden Suburb.
- Hourly rate $35.99 + Super + Full NFP Salary packaging benefits

About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are Compassionate, Respectful, Imaginative and Bold.
Role Overview
We are seeking a client-focused Client Contracts Officer to join our Client Administration Team at Uniting. In this role, you will be responsible for the timely negotiation and issue of Permanent Residential Care Residency Agreements and ongoing financial and contractual support for residents in Aged Care.
Our clients are at the core of what we do, and we’re looking for someone who can bring a considered, practical, and empathetic approach to their financial needs.
Key Responsibilities
- Contribute to the overall efficiency and effectiveness of the Client Administration Team and its client-facing functions, specifically for Residential Aged Care services.
- Respond to client and prospective client enquiries, particularly those related to accommodation fee payments and means assessments.
- Coordinate with Residential Aged Care Services to ensure timely processing of bed offers, accurate client documentation, and prompt issue of Residency Agreements.
- Prepare and manage Permanent Residency Agreements, including negotiations, payment arrangements, and transfers of lump sum payments in line with legislative and contractual requirements.
- Monitor admissions and Bed Moves to ensure compliance with security of tenure and pricing provisions and support accurate data entry of accommodation fees and payment details in the Finance System.
- Respond by phone and correspondence to client account and other enquiries.
- Perform all duties in compliance with relevant legislation, contractual obligations, and within designated timeframes.
- Support effective database management through housekeeping activities in the Finance System.

Qualifications and Experience
- Higher School Certificate or equivalent clerical/administrative work experience.
- Experience in administrative roles, ideally within the health or aged care sector.
- Strong written and verbal communication skills.
- Data entry accuracy and familiarity with systems such as AX/PeoplePoint.
- Excellent customer service skills, particularly in working with older people and their families.
- High attention to detail and strong record-keeping skills.

What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.
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