Client Administration Officer

**Client Administration Officer - Community - Full time closed period contract until June 2026 - Based in Garden Suburb**
- **Dedicated to making a difference in the lives of ageing clients**:

- **Help ensure smooth financial operations for our Ageing services group**:

- **Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay**

**About Uniting**

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are** Compassionate, Respectful, Imaginative and Bold.**

**Role Purpose**

The Client Administration Officer will join our Finance Functional Division, serving as a key contact for recording client events within our Finance system. You will manage account-related inquiries and follow-ups for our Ageing group of services. This role is dedicated to assisting ageing clients with finance and account inquiries, ensuring resolution, and processing data entry of client events in relevant systems. This casual position is based in Garden Suburb.

**Key Responsibilities**
- Enhance team efficiency and client-facing activities within the Finance Directorate, focusing on Ageing Services.
- Coordinate with internal stakeholders for timely and accurate client event notifications.
- Enter client events into the finance system and other related programs.
- Perform client data verification and checks using formal and informal methods.
- Address client fee/account inquiries and follow up on issues like rejected Direct Debits and general debtor matters.
- Record notes and attach documents to client records.
- Assist in maintaining effective database management of the Finance System.

**About You**
- Previous administrative experience in the health or aged care sector.
- Excellent written and verbal communication skills.
- Proficient in data entry using AX/PeoplePoint or similar systems.
- Strong customer service skills.
- High attention to detail and quality in documentation and record-keeping.

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link: Client Administration Officer.pdf

**How to Apply**:

- When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them._
- Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice._
- We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability._
- We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining._
- Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are._