Complaints Lead
6 days ago
**About Scope**
Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy across 100 locations in Victoria.
**About The Role**
Reporting to the Head of Safeguarding, the Complaints Lead will play a pivotal role in standardising and enhancing our feedback and complaints systems for Scope clients and their support networks. In addition, you will be responsible for:
- Building complaints management accountability in service delivery
- Supporting service delivery with the management of complex complaints and complaints for which service delivery has been unable to reach a satisfactory outcome
- Supporting the development and promotion of a formal advocacy system across the business
- Building capability in service delivery regarding the provision of advocacy to clients and supporting client referrals to external advocacy services
- Establishing and fostering a culture across Scope in which feedback and complaints are welcomed
- Engaging people to build positive relationships - a focus on fostering a culture of collaboration, inclusivity and trust across the organisation
**About You**
As a Complaints Lead, you will demonstrate strong leadership qualities, working strategically with other leaders to align our organization's overall strategy. Your drive for results and accountability will help deliver tangible outcomes that align with Scope's strategic goals. Building positive relationships, fostering inclusivity, and earning the trust of your colleagues will be crucial for success in this role. You will be a role model, leading by example, and supporting culture change by developing individuals' skills in complaint handling.
In addition, your ability to deliver workshops and presentations, conduct root cause analysis, and adapt to changing business needs will set you apart. We value collaboration, emotional intelligence, and problem-solving skills that foster effective relationships and build trust.
Position Description
**Scope as an Employer**
View our stance on inclusion and diversity, human rights and our Covid-19 policies.
Take your career on a journey with Scope and work proactively with us to achieve our purpose
- Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. As part of our Covid-19 response the Scope Covid-19 policy requires all our employees regardless of the job to have received at least 3 doses of a Covid-19 vaccine. Please note that the offer will be conditional on meeting these requirements._
-
Quality Systems and Reporting Lead
2 weeks ago
Hawthorn, Australia Scope (Aust) Full time**About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...
-
Product and Customer Lead
2 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the Team**: Coles Financial Services (CFS) is building...
-
Quality & Compliance Coordinator
1 week ago
Hawthorn, Australia Your Disability Supports Full timeYDS is seeking a strategic, proactive and process focused Quality and Compliance Manager to lead the quality, governance and compliance frameworks for our organisation. Based in Hawthorne this strategic full time role is central to maintaining the highest standards of care and safeguarding our participants with a focus on quality and governance, advocacy and...
-
Functions/events and Marketing Manager
6 hours ago
Hawthorn, Australia Osteria 20 Full timeOsteria 20 We are looking for a creative hospitality professional with the ability to turn their ideas into reality. You will have extensive experience in hospitality, with a sound understanding of both restaurant and function operations. We need switched-on individuals with initiative, flair & personality. This is an opportunity to make a mark on our...
-
Assistant Venue Manager
2 weeks ago
Hawthorn, Australia Highgate One Full timeWe are seeking an enthusiastic and experienced supervisor willing to make the step up or Assistant Venue Manager to join our team at Highgate One, which includes multiple Italian restaurants. As the Assistant Venue Manager, you will play a key role in supporting the daily operations of our restaurant, ensuring exceptional customer service and smooth...
-
Assistant Venue Manager
2 days ago
Hawthorn, Australia Hawthorn Pub Full time**Job Title: Assistant Venue Manager / Venue Manager** **Location**: Hawthorn, VIC **About Us**: Join our dynamic and growing team where we pride ourselves on creating memorable experiences for our guests. We operate a vibrant venue that is at the heart of Hawthorn’s social scene, offering exceptional food, drinks, and events. **Position Overview**: We...
-
Head of Field Solutions Anz
1 week ago
Hawthorn, Australia Bayer ANZ Full timeDeliver strategic Agrochemical research and development programs across ANZ - Lead and develop a team of 20 direct reports - Based from Hawthorn East, Melbourne **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility....
-
Retail Manager
2 weeks ago
Hawthorn, Australia Northside Hospitality Group Pty Ltd Full time**About** Mile End Bagels is a specialty bakery specialising in the production of Montreal-style bagels which are at the core of the Mile End bagel experience. These bagels are rolled, boiled in honeyed water and finished in Australia’s first commercial wood-fired oven. It opened in 2016 on the heels of a visit to Montreal’s two oldest wood-fired bagel...
-
Product Compliance Manager
1 week ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Our Commercial team is a large but close-knit...
-
Business Manager
2 weeks ago
Hawthorn East, Australia VetPartners Full timeHawthorn Group**has an exceptional opportunity for an experienced **Business Manager.** The Hawthorn Group consists of 3 practices, Hawthorn East Vet, Kew Vet & Cattery, and Alphington & Fairfield Vet. We practice sensible scheduling and work socially friendly hours. We value providing high standards of care for our patients and a welcoming, compassionate...