Quality Systems and Reporting Lead

5 days ago

Hawthorn, Australia Scope (Aust) Full time

**About Scope**

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy across 100 locations in Victoria.

**About The Role**

Scope has an exciting and unique opportunity (1 year fixed term) for a Quality Systems and Reporting Lead to work within our Customer Experience, Risk and Compliance Department.
- Support the configuration and management of Scope’s core quality and safeguarding systems and development of relevant reports/dashboards in alignment with compliance and business requirements.
- Drive business improvement through the effective capture, management and reporting of incidents, complaints and feedback, customer experience and audits, enabling the embedding of the Quality and Safeguarding Framework across the Organisation
- Support the provision of expert advice and resources, to enable the effective use of Scope’s quality systems.

**About You**

We are looking for a team player with an eye for detail who is able to identify and execute opportunities for improvement. Demonstrated experience in:

- Eliciting business and compliance requirements and translating them into system requirements,
- Assessment of data and work practices to identify improvements and ensure compliance to standards,
- Development of visually fit for purpose reports for Operational, Executive and Board forums,
- Ability to monitor system performance and liaise with vendors and ICT and other key stakeholders to support the effective management of Quality and Safeguarding systems.
- Delivery of training and support for end users.

Position Description

**Scope as an Employer**

View our stance on inclusion and diversity, human rights and our Covid-19 policies by visiting our careers page.

Take your career on a journey with Scope and work proactively with us to achieve our purpose
- Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. As part of our Covid-19 response the Scope Covid-19 policy requires all our employees regardless of the job to have received at least 3 doses of a Covid-19 vaccine. Please note that the offer will be conditional on meeting these requirements._

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