Business Manager

4 days ago

Hawthorn East, Australia VetPartners Full time

Hawthorn Group**has an exceptional opportunity for an experienced **Business Manager.**

The Hawthorn Group consists of 3 practices, Hawthorn East Vet, Kew Vet & Cattery, and Alphington & Fairfield Vet. We practice sensible scheduling and work socially friendly hours. We value providing high standards of care for our patients and a welcoming, compassionate environment for clients.

We are pleased to announce a new opportunity for a full-time Business Manager to work across our 3 practices and alongside our experienced team of lovely vets, nurses and established client base.

**Benefits of Joining Us**:

- Competitive hourly rate and benefits package.
- Supportive and collaborative team environment.
- Access to training centres, online courses and dedicated nurse programs.
- Opportunities for career growth and development.
- Flexible working hours to suit your lifestyle.
- Staff discounts, including Health and Wellbeing benefits
- Employee Referral Bonus’
- Paid parental leave and return to work bonus

**About The Role**
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

**About You**
- At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field
- Cert IV Vet Nurse Certificate desired but not essential
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals.

We can’t wait to meet you

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