Customer Service Consultant

2 weeks ago

Melbourne, Australia Australian Unity Full time

**What makes us, us**

Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.

We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey

There are four key attributes that set us apart:

- **Good people**: We strive to set ourselves apart through the capability, warmth and expertise of our people.
- **Wellbeing experts**: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
- **Long-term commitment**: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
- **Driving positive impact**: Everything we do is focused on making a positive difference at a personal, community and societal level.

These pillars are infused with our values of **bold**, **warm** and **honest**

**Our Opportunity**

Reporting to the Call Centre Manager, the Customer Service Consultant will be responsible for delivering exceptional customer experience by conducting needs-based conversations and fulfilling the banking needs of our customers.

The role will be a 12 month fixed-term contract initially and an exciting time to join our Banking team within our Retail business for a highly motivated and results driven individual who thrives in dynamic and competitive working environment.

**What you will do**
- AML/CTF and/or KYC Refresh experience would be highly regarded
- Delighting customers with excellent service
- Opening Bank Accounts and conducting needs-based conversations, working to provide the best solution
- Reviewing and writing procedure documents
- Process improvements and involvement with various projects

**What we are looking for**

We are looking for a proactive and committed person who is particularly passionate about achieving exceptional results, receptive to continuous change whilst delivering a high-quality customer experience and be a role model for peers.

Your skills and experience will include.
- Tertiary qualifications within a related discipline would be well regarded
- Demonstrated experience in banking, insurance or the financial services field either in a branch or contact centre environment.
- Complaints management and cross sell experience would be well regarded.
- Excellent verbal and written communication skills
- Strong interpersonal and relationship building skills
- Excellent problem-solving skills and a solution focussed attitude
- Strong experience and understanding with
- Excellent attention to detail

**Our Benefits**

You will enjoy a range of great employee benefits and rewards including:

- Competitive Remuneration
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Flexible Working Arrangements including Work-From-Home days with a real work-life balance
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Volunteer leave days yearly

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