Customer Service Consultant

5 days ago

Melbourne, Australia Australian Unity Full time

**Your New Role**:
12 Month Fixed Term Contract - An exciting opportunity exists in our Banking Team within our Retail business for highly motived and results driven Customer Service Consultant which will keep evolving in the ever dynamic banking business to be able to fulfil customer needs.

We are looking for a proactive and committed person who is particularly passionate about achieving exceptional results, receptive to continuous change whilst delivering a high quality customer experience and be a role model for peers.

Your key focus is to meet and exceed customer expectations by conducting a needs based conversation and fulfilling their needs.
- Opening new accounts and term deposits
- Insurance quotes and new business
- Customer Relationship building
- Take responsibility for managing own performance and improvement in development areas
- Proactively promote solutions and cross refer other group services affiliated with Australian Unity
- A strong customer focus and ability to connect with customers
- First point of contact for all customers enquiries in a timely manner.
- Take ownership and accountability for each customer interaction to ensure continued customer satisfaction

**About You**:

- Excellent negotiation, interpersonal and communication skills
- Proven track record in banking, insurance or the financial services field either in a branch or contact centre environment.
- Excellent interpersonal skills including responding to customers in writing
- A genuine interest in career progression
- Previous experience working to set KPI’s
- Resilience in the face of reluctance
- Ambition for success and career development
- Excellent problem solving skills and a solution focussed attitude

**Your Benefits**:

- You will enjoy a range of great employee benefits and rewards including:

- Competitive remuneration
- Flexible working arrangements including work-from-home days with a real work-life balance
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products
- Supported Learning and Career Development program
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Community Volunteer Days yearly

**What Makes Us, Us**

Putting people first is not just something we say, it's what we do. We care for our people so they can care for themselves and our customers. We stay true to our values (Bold, Warm, Honest), we work hard because it matters and we work well together - collaborating, encouraging and even managing to have some fun.

At Australian Unity we do the right thing and we expect the same from others. Being a member-owned company, means we're focused on our members and customers, not shareholder returns. Our purpose to Help People to Thrive, drives us to make a real difference, every day, big and small. We are passionate about improving the wellbeing of all Australians and about making a positive difference.

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