
Customer Service Consultant
7 days ago
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.
nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives. We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
- Your Impact
- As a Customer Care Consultant for Travel, you will support our travellers through their journey with accurate and comprehensive information on nib Travel products and services.
- More specifically this role will see you:
- Respond to a variety of customer enquiries via phone and e-channels-
- Assisting customers with queries about products and services, their policy coverage, and policy interpretation-
- Escalate complaints in line with nib Travel complains handling proce-
- Communicating across all internal teams to ensure swift resolution of traveller matters-
- Meet or exceed the minimum quality standards- About you
- Your ability to build rapport with our customers coupled with your professional approach will see you succeed in this role.
- Due to our business requirements, this role will see you work on a rotating roster between 9am-6pm Monday to Friday, with the option to extend.
- You will be available to attend an interview on the 1st September and be able to commence training and employment on the 30th September.
- If you are an energetic resilient team player with a genuine passion for customer service we want to hear from you
- Benefits- Employee health insurance discounts-
- Employee share plans-
- Volunteer leave-
- Paid parental leave-
- Gym discounts and fitness incentives-
- Short-term incentive programs-
- Educational assistance-
- Flexible work options, including work from home- At nib Group, we welcome original thinkers and encourage innovation, diversity, and collaboration to drive our purpose of your better health for our members and travellers.- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
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