Privacy Analyst

UserTesting® was founded in 2007, crossed $100M in revenue in 2020, and began trading under USER on the NYSE in 2021. The company is headquartered in San Francisco, California, with regional offices in Atlanta, Edinburgh, and Singapore. A trusted company by top brands for 14+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world's top 100 most valuable brands according to Forbes.

A leader in video-based human insight, we believe the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We're for capturing the kind of human responses that don't show up in a spreadsheet. This is what inspires us, and it's how we enable companies to connect with their audiences, authentically, through an experience that's uniquely, and intentionally, human.

We're proud to have been named to the Inc. Best-Led Companies of 2021 and the Fortune Best Workplaces in the Bay Area 2021 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding

**Job Summary**:
Join our passionate team and help us drive cutting edge technologies and be part of exciting privacy initiatives for high growth and fast-moving SaaS company that's devoted to data privacy and believes our customers should be able to see, hear and talk to their customers to empathize and understand their perspectives and gain fast feedback and insights to make decisions at the speed of business today.

**Duties/Responsibilities**:

- Keep current with the latest privacy trends in technology, legislation, and risk assessment methodologies.
- Assist customers in understanding and evaluating UserTesting's privacy program.
- Identify privacy gaps in existing and proposed technologies, processes, and policies and recommend changes or enhancements.
- Assist in developing and maintaining privacy policies, technical standards, subprocessor lists and notifications, guidelines, and procedures.
- Engage with the Product and Engineering, Enterprise Systems, and Information Technology organizations throughout the product development lifecycle.
- Assist in conducting product reviews and communicating the results of privacy compliance to leadership.
- Work with legal counsel to review data processing agreements or privacy requirements in contracts, work orders, and other customer agreements to ensure it aligns with the company's privacy policies and practices.
- Assist in maintaining compliance with internal controls and certifications.
- Coordinate with the legal team to transpose new privacy regulations into product requirements and engage with relevant Product Managers to communicate these requirements.
- Assist the legal and security teams in facilitating audits performed within the Product and Engineering, Enterprise Systems, and Information Technology teams.
- Coordinate with multiple stakeholders to compile metrics for regular reports to leadership.
- Develop and track ongoing privacy awareness and training.
- Respond to data incidents and help keep track of post-incident tasks.
- Conduct data transfer and privacy impact assessments and report on KPIs.
- Assist in implementing new privacy practices to ensure compliance with privacy laws.
- Monitor privacy controls to ensure compliance and proper consent is collected.
- Maintain the record of processing and updating data mapping and inventory.

**Required Skills/Abilities**:

- Strong communication skills (verbal and written).
- Organizational skills, ability to multitask, strong attention to detail, excellent problem solving, and follow-up skills required.
- Work in a team environment and independently, make decisions and multitask effectively in a very diverse, project-oriented environment.
- Ability to complete high-quality deliverables and is a team player.
- Provides extraordinary customer service.
- To learn and comprehend basic instructions, understand the meanings of words and respond effectively, and perform basic arithmetic accurately and quickly.
- Demonstrated ability to identify risks associated with privacy technology projects.
- Must be an appropriate organizational fit for the UserTesting culture, that is, exhibit the UserTesting values of Get better, Drive results, Customers first, Be kind and Keep it simple.

**Education and Experience**:

- Experience with and knowledge of standards and frameworks such as the International Organization for Standardization (ISO), and National Institute of Standards and Technology (NIST), and privacy regulations, including Singapore's Personal Data Protection Act (PDPA), the California Consumer Privacy Act (CCPA)/California Consumer Privacy Act (CPRA), and