Service Desk Analyst

12 hours ago

Melbourne, Australia Parliament of Victoria Full time

Location: Melbourne | CBD

Job type: Full time / 12 Months

Organisation: Parliament of Victoria

**Salary**: $74,580 - $82,571

Occupation: IT and Telecommunications

Reference: VG/10092024

At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. Our department should be reflective of the community, and that’s why we seek to recruit the best, regardless of gender, age, disability, religion, sexual orientation or cultural background.

**Service Desk Analyst**

**Department of Parliamentary Services**

We have a Service Desk Analyst opportunity for a 12 month fixed-term to assist in providing level 1 and 2 IT support to our clients.
- PoV Grade 3, $74,580 - $82,571

**About the role**

Are you looking for a role where you can provide service desk support to a diverse client group including Members of Parliament? In this role you will maintain high levels of ownership throughout an incident lifecycle to satisfactory resolution.

You will develop and maintain effective working relationships with users by demonstrating a detailed understanding of their support requirements with a primary focus on the provision of excellent customer service.

**About you**

**Why join us?**

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career at Parliament visit our website.

**How to apply**

**The process from here**

**Accessibility**

**Privacy Collection Notice**

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the _Privacy and Data Protection Act 2014 (Vic) _**(PDP Act)** and other relevant legislation.

**COVID-19 compliance

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