Rostering and Services Coordinator

**Your new work opportunity**

Independent Disability Services (IDS), Head office is based in Carlton and services are delivered in client’s homes and in the community across Greater Melbourne.

IDS seeks to provide the best possible services and support to enhance the lives of people with disabilities and their families.

We highly encourage people with disabilities to apply. Our building has a wide range of accessibility functions which will help with your day-today operations.

**The Role**

The Services Coordinator is the primary contact and interface for clients and Support Workers. The position builds relationships with a range of internal and external stakeholders to ensure that the client experience is exceptional, and services are responsive to their needs. Our Services Coordinators are valued, supported, and developed to deliver the best practice client experiences and representing the organisation’s values and standards. This position is an important role within the organisation and is high paced, and client focused.

**Our Clients**

Our clients are the focus of everything we do and the decisions that we make. Every person is unique in their needs and aspirations. When you are a member of the IDS Team, you are an essential part of the client's journey as they work towards their goals.

**Key components of the role**
- Ensure that rosters are developed and reviewed, that clients and support workers are appropriately matched, and shifts are staffed
- Ensure shift notes and sign offs are completed daily and escalate any issues or recommendations to line management
- Receive incident reports and appropriately record and follow up in accordance with policies
- Contribute to the retention, growth and expansion of services by excellent phone manner and customer service
- Communicate regularly with support workers, clients, and families to ensure they are fully informed of rosters
- Schedule and process changes in our rostering system, Visual Care
- Maintain regular contact with clients and support workers, including online and face to face meetings, as a means of getting to know each person, thereby building, and maintaining relationships
- Prioritizing and managing a high volume of inbound and outbound calls and ad hoc administration tasks
- Completion of shift assignment to DSWs
- Any discrepancies are to be reported to manager.

**What we are looking for**
- 1-2 years experience in a rostering role.
- A client and outcomes focused approach, with an emphasis on making the client experience exceptional is essential
- Displays excellent interpersonal skills in communication and excels at building trusted relationships
- Has demonstrated experience in workforce scheduling or rostering within the disability or aged care sectors
- Proven ability to develop and maintain effective working relationships with stakeholders at all levels
- Ability to handle complaints and resolve disputes and conflicts effectively and courteously
- Demonstrated understanding of NDIS
- Computer literacy with proficiency in the use of MS Office suite and working knowledge of client management systems and databases
- Has excellent time management skills, with the ability to manage changing priorities
- Is emotionally intelligent, and able to empathise and respond to clients and their families changing needs appropriately
- Is resilient and can work calmly and effectively under pressure
- Loves working in a fast-paced team environment
- Can work autonomously, whilst also being an active team member with a ‘can-do’ attitude.

**Desired Skills**
- Experience in disability services, aged care, NDIS
- NDIS Worker Screening Check
- Victorian Working with Children’s Check
- Two relevant and professional reference checks.

**What's in it for you?**
- Part of an inclusive team that takes pride in the support it provides to clients and staff
- Ongoing personal and professional development
- Your work-life balance is respected and supported
- NFP salary packaging available.

**To find out more**

Please contact one of our office managers on 03 9340 5100

If you are a person with disabilities, we can make concessions to schedule an interview which is convenient to you.

Pay: $33.41 - $36.46 per hour

Expected hours: 38 per week

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Day shift

Ability to commute/relocate:

- Carlton, VIC 3053: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Disability Support or Aged Care: 1 year (required)
- Rostering: 2 years (required)

Licence/Certification:

- Victorian Working with Children Check (preferred)
- NDIS Worker Screening Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 25/10/2024