Care Coordinator

1 week ago

Carlton, Australia Altius Group Full time

Opportunities for career growth with focus on continuous development
- Experience a supportive and dynamic work environment
- Join a leading healthcare staffing solutions provider making a real difference

Located in Carlton, Ontime Healthcare is a premier staffing solutions provider for individual care recipients in their homes, hospitals, and nursing homes across Melbourne and Regional Victoria.

We are registered to provide services to NDIS participants, Homecare Package recipients, CHSP, and private clients and also have strong relationships with all major public hospitals and aged care facilities.

We pride ourselves on being passionate and dedicated to meeting immediate needs, building independence, and supporting a person's well-being.

**Position Purpose**:
Support Ontime Health Agency - Homecare division in delivering high-quality Nurses and Support Workers to customers across Victoria, focusing on home care services.

**Responsibilities**:

- Manage shift fulfilment and care staff across various locations, specialising in home care services.
- Respond promptly to customer and client requests, ensuring effective communication with all team members.
- Maintain client records in the roster system, including support plans, service level agreements, and home site safety checklists.
- Ensure compliance requirements for all home care staff, achieve fulfillment rate targets, and provide regular shift updates to the allocations team.

**Company Values**:

- Customer Service: Build trust and rapport with customers, clients, and nurses, both existing and prospective.
- Teamwork: Collaborate effectively with all stakeholders to ensure seamless service delivery.
- Quality: Maintain high standards of care and service excellence.
- Outcomes: Drive positive outcomes through proactive engagement and superior support.
- Exceptional customer service skills.
- Strong work ethic, attention to detail, and a positive approach.
- Ability to cultivate and maintain interpersonal relationships with nurses and customers.
- Practical problem-solving skills and effective time management.
- Proficiency in office administration.
- Demonstrated teamwork and collaboration.

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