Customer Service Coordinator

15 hours ago

Carlton, Australia UniLodge Full time

Permanent Part Time opportunity
- Join our team at **_Essence Hotels Carlton_** - Swanston Street.
- Grow your skills and experience with us.

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

**About the role**:
We are currently seeking a Customer Service Coordinator to assist with all aspects of customer service, property management tasks, administration and assisting with the leasing of our student apartments at Essence Hotel and UniLodge Carlton.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

**About You**:

- A the focus on service and quality with the passion to deliver outstanding experience
- Customer service experience in the accommodation industry
- Experience in a University Environment (highly regarded)
- Experience with Star Rez Property Management System (highly regarded)
- Be culturally aware and understanding of different cultures

**Our mandatory requirements include**:

- National Police Check (completed within last 3 months)
- Working with Children’s Check
- Unrestricted work rights in Australia and New Zealand
- Real Estate Qualifications (if applicable at property)

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

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