Client Experience Team Leader

Modern and convenient CBD location, Adelaide, SA
- Newly created full-time, permanent position with a progressive organisation
- Join a highly supportive, collaborative and cohesive Team

**About Perks**

Perks is recognised as one of the largest, privately-owned mid-tier accounting and wealth advisory firms in Australia. The Perks Team works towards its vision of helping people and private businesses to grow and prosper.

Perks has experienced rapid growth since its establishment in 1981, now proudly counting over 200 Team Members within the firm. Perks prides itself on its strong cohesive culture and development of future leaders and continues to invest in the systems, skills and growth opportunities that support its people and the work they do.

**About the Role**

Have you been looking for a rare career development opportunity to help shape a client experience approach within a professional environment? Do you enjoy nurturing and leading a team? Do you enjoy problem-solving, figuring out better ways of doing things and getting hands-on? Do you thrive on developing authentic and memorable external and internal client relationships?

As part of the Corporate Services Team, the Client Experience Team Leader is core to supporting Perks in achieving its broader strategic goals. Lead the way in contributing and developing our client experience approach, and driving continuous improvement in the way that operational requirements are addressed.

Some Key Responsibilities:

- Ensure our Client Experience Team Members are equipped to provide exceptional client service to internal/ external clients.
- Develop and implement processes to improve the overall client experience and satisfaction.
- Collaborate with other work Teams to ensure a coordinated approach to client engagement and to resolve client issues.
- Analyse data and feedback to identify trends and to help support areas for improvement.
- Identify and coordinate building maintenance workflow and liaise with relevant service providers.
- Demonstrate a proactive approach towards managing budgets.
- Maintain policies, procedures and templates and provide guidance to Team Members for compliance.
- Comply with relevant firm and industry legislation and incorporate into practices and processes as required.

**Skills and Experience**

To be successful in this role, we are looking for someone with a passion for delivering exceptional client service and support. You will have at least five years of customer
- focused experience, along with demonstrated leadership experience.

Collaborative interpersonal skills are a must, including the ability to communicate with a broad cross-section of individuals from diverse backgrounds and levels.

This role will suit individuals with the following attributes:

- Proven experience in developing and implementing customer service processes, practices and procedures.
- Demonstrated experience in managing resources and leading an effective team to meet performance outcomes according to priorities and designated timeframes.
- Proven ability to quickly grasp new concepts and adapt to change.
- Ability to anticipate potential issues, problem solve, and develop appropriate tailored solutions
- Proven ability to work effectively under pressure with competing priorities and deadlines
- Demonstrated ability to adapt to technology
- Understanding or experience within the Accounting or Financial industry desirable (not essential)
- Front of House experience in Hospitality, Tourism or Events would be considered beneficial (not essential)

**Education and Qualifications**
- Completion of Cert III or above in either hospitality, administrative, Management desirable, or equivalent work experience.

**Why join us**

At Perks, we pride ourselves on our high-performance culture whilst maintaining a healthy work-life balance. If you’d like to work in an environment that fosters strong relationships, values teamwork and nurtures the capabilities and potential of our Team Members, you’ll feel right at home at Perks.

Some of the benefits include:

- An industry competitive salary package with annual review process
- Flexible working arrangements
- Training and development opportunities
- Wellbeing initiatives (e.g., EAP access, sick leave swaps, annual flu vaccinations)
- Opportunities to contribute to the broader community (e.g., volunteering)
- A vibrant and active Perks Social Club that organises regular activities and events

Please click APPLY NOW and send us a resume and cover letter detailing your current experience and what motivates you to apply.