Client Experience Ambassador

Just imagine your future with us

Aurecon is committed to creating an inclusive culture that embraces diversity, equity and inclusion - and we provide our people with flexible working opportunities.

We believe diverse teams enable us to solve our clients' and society's most complex problems in unconventional and distinctive ways. We offer flexible working as it enables all of our employees to balance work and life in way that works for them.

Aurecon is an Employer of Choice for Gender Equality, as awarded by the Workplace Gender Equality Agency (Australia), and are a founding member of The Diversity Agenda in New Zealand. We also have a Reconciliation Action Plan and hold Silver Employer status in the Australian Workplace Equality Index for LGBTI+ inclusion. Across our company, inclusive leadership is role modelled from the top and is an expectation of all.
- Our flexible way of working includes our flexible start and finish times, working from home, part time and job share options. Aurecon also offers 14 weeks paid parental leave, 20 days paid partner leave, and other health services and benefits._
- If this is how you would like to work, you’d be a good fit, we’d love to hear from you. We welcome people of all identities from all background and with diverse accessibility needs. We’re curious about your career path and how we can support you to be your best._

The Role

The Client Experience Ambassador position is responsible for providing high level support to the Client Experience and Workplace team. You will ensure that the service offering is consistently delivered to a high standard and take an active role identifying new opportunities to improve on stakeholder interactions.

Here are the key things you will do to ‘bring ideas to life’.
- Greet all visitors to the Aurecon office in a polite and friendly manner whilst being attentive to the needs of those around Reception and on the phone.
- Ensure clients, visitors and new starters have appropriate security passes, maintain and procure temporary & permanent staff passes and associated personnel headshots.
- Ensure meeting rooms are kept to a high standard of clean and print rooms throughout the office are kept tidy and stocked
- Assist with the coordination of events located at the Aurecon office.
- Develop and maintain relationships with external vendors.
- Generalist office activities such as fleet and maintenance coordination

What we are looking for
- Ability to juggle demands and competing priorities.
- Cohesive and collaborative team work locally, regionally and across different geographies.
- Flexibility in time and helpfulness, ability to think on the go, agility with view of how to we create exceptional client experience.
- Demonstrated ability and comfort to engage with stakeholders at varying levels of seniority.
- Adapting to and working around any unexpected changes of circumstances or workload

We value the difference each team member brings, and we look for people who have had a broad range of experiences and a growth and learning mindset.

About us

We’ve re-imagined engineering.

Aurecon is an international engineering, design, and advisory company, but not as you know it

Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges.

We listen deeply and intently, which helps us see opportunities, possibilities and potential others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.