Executive Assistant

**Executive Assistant Service Delivery**
**Ongoing**
**35 hours per week**
**Location - Haymarket**
**SNSW Grade 7/8**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

**About the role**

You will provide high level, confidential administrative and executive services to the Executive Director to facilitate the efficient and effective operation of the Division.

**Key Accountabilities**
- Provide a full remit of executive administration support services to the Executive Director, exercising discretion and maintaining confidentiality at all times.
- As a first point of contact, receive and disseminate client enquiries to the Executive Director in a timely manner, answering telephones, and preparing documentation to ensure the smooth running of the organisation.
- Liaise with the Office of the Secretary, departmental staff of Minister’s office, staff across the Department, other agencies, and stakeholders on a range of issues, including managing the Executive Directors diary, sourcing information and following-up overdue work.
- Deliver leadership in exemplary customer service to both internal and external stakeholders to ensure accurate and timely responses
- Prioritise and screen the Executive Director’s incoming requests and mail, drawing attention to those matters requiring immediate attention and referring matters to other staff as considered appropriate to enable the most effective use of time and resources.
- Manage and co-ordinate a range of administrative tasks on behalf of the Branch, including Board coordination and administration, reconciliation of accounts, maintaining and ordering equipment and supplies through a range of corporate software.
- Co-ordinate and manage meetings and events for the Executive Director and the Division ensuring they are conducted in line with budget, specification and best practice.
- Prepare, organise and coordinate the preparation of information for the Executive Director so that the Executive Director can provide timely, accurate and comprehensive responses to stakeholders.
- Provide secretariat support, including preparation of agendas, taking minutes, and following up on status of priority actions.

**Renumeration**

Salary SNSW Grade 7/8, with the base salary for this role starting at $92,788 base plus superannuation

**Learn more**:
**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months**

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.