Contact Centre Agent

7 days ago


Campbelltown, Australia I-MED Full time

Our regional Contact Centre, located on Queen Street in Campbelltown, is currently seeking** a casual Contact Centre Agent**to join the team.**

This role is casual on an as needs basis, working week days, with shifts between **7:15am - 5:15pm**.

Role Overview:
As a **Contact Centre Agent**, you will be the first point of contact for our patients in a fast-paced environment where every day offers new challenges. You'll be part of a positive, supportive team culture and be instrumental in supporting the team by covering leave and absence, with an exciting chance to develop your skills while making a real impact

Your responsibilities will include
- Answering phone calls for bookings for the Greater Western Sydney region promptly and handling inquiries professionally.
- Provide empathetic support and guidance during phone interactions.
- Building relationships with the technical and clerical teams, patients, and referrers.

What we're looking for:
Clear verbal and written communication skills.

Strong organisational abilities to book appointments and manage call flow.

Confidence multitasking across screens and systems in a fast-paced environment.

A strong background in customer service or call centre.

Availability to cover leave as needed.

Prior experience in medical reception is beneficial but not essential as comprehensive training in radiology and our systems will be provided.

What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being

Learning and development
- Comprehensive 1 on 1 training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

Workplace Experience
- Friendly and inclusive team
- Onsite and street parking
- Focus is placed on delivering high-quality service rather than the number of calls handled

Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.
- You can learn more about other opportunities _here_._



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