Contact Centre Team Leader

1 day ago

Campbelltown, Australia I-MED Full time

**Step into Leadership at I-MED Radiology**

**Role**: Contact Centre Team Leader
**Location**: Campbelltown, NSW (Hyde Parade Office)
**Start Date**: Monday, 3rd March 2025
**Hours**: Full-Time

**Lead and Inspire at I-MED Radiology**
Are you passionate about leading teams, driving performance, and creating an exceptional workplace culture? Step up as a Contact Centre Team Leader and make a real impact in Australia's leading radiology network.

In this dynamic role, you'll supervise, coach, and motivate your team to deliver exceptional service, achieving key performance outcomes and upholding I-MED's promise of comprehensive care and uncompromising quality.

**What We Offer**:
**Comprehensive Onboarding & Leadership Development**:

- Detailed induction to support your transition into the role
- 2 weeks classroom training with our dedicated Trainer and Coach, followed by 4 weeks nesting.
- Ongoing professional development to enhance your skills and leadership capabilities.

**Dynamic Leadership Opportunities**:

- Lead a team of dedicated agents with clear performance objectives and KPIs.
- Collaborate with workforce management and operational teams to drive service excellence.

**Perks of Our Campbelltown Hyde Parade Location**:

- Free on-site parking
- Easy access to public transport, including nearby bus and train stations
- Vibrant local area with shopping, dining, and coffee options within walking distance
- Modern office facilities designed for comfort and productivity

**Ongoing Support**:

- Work alongside a collaborative leadership team.
- Access to dedicated support from training, workforce management, and service excellence teams.

**Engaging Culture & Perks**:

- Monthly office events filled with fun and team bonding.
- Competitive salary packaging, prizes, and discounted health insurance.

**Key Responsibilities**:

- **Team Leadership**: Supervise, coach, and develop a team of Contact Centre agents to meet and exceed performance expectations.
- **Operational Excellence**: Oversee workforce planning, resourcing, and roster adherence to ensure service level targets are achieved.
- **Customer Service Leadership**: Drive a culture of service excellence by ensuring high-quality interactions that uphold I-MED's brand promise.
- **Continuous Improvement**: Provide recommendations to improve processes and contribute to team engagement and culture.

**What You'll Need**:

- Minimum 1 year of experience as a supervisor/team leader in a contact centre or 2 years as a 2IC, ideally in healthcare and contact centres.
- Demonstrated ability to coach and inspire others to achieve results.
- Strong customer service orientation and relationship management skills.
- Proficiency in Microsoft Office and customer management systems.
- Resilience, adaptability, and a commitment to continuous improvement.

**About Us**:
At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.

Follow us on LinkedIn

**Important Information**:

- I-MED Radiology Network is an equal-opportunity employer committed to creating an inclusive workplace.

  • Contact Centre Team Leader

    3 days ago

    Campbelltown, Australia I-MED Full time

    I-MED Radiology Network is delighted to announce an outstanding opportunity for a highly skilled Contact Centre Team Leader to lead our team of Contact Centre Agents based in Campbelltown. This dynamic role offers the chance to make a significant impact in a busy, yet supportive inbound contact centre. As the Contact Centre Team Leader, you will play a...

  • Contact Centre Team Leader

    1 week ago

    Campbelltown, Australia I-MED Full time

    Take the next step and be a hands on team leader The role is a full time, permanent position working Monday to Friday with rotating shifts between the core hours of 8.00am and 6.00pm. Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre, answering calls from patients and healthcare...

  • Contact Centre Agent

    3 days ago

    Campbelltown, Australia I-MED Full time

    Our regional Contact Centre, located on Queen Street in Campbelltown, is currently seeking** a casual Contact Centre Agent**to join the team.** This role is casual on an as needs basis, working week days, with shifts between **7:15am - 5:15pm**. Role Overview: As a **Contact Centre Agent**, you will be the first point of contact for our patients in a...

  • Contact Centre Agent

    3 days ago

    Campbelltown, Australia I-MED Full time

    Welcome in the New Year with a new job at the I-MED Contact Centre! We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Campbelltown NSW office starting in January. As part of the National Contact Centre team, you will play a crucial role in helping people with booking in for medical scans, supporting them through their...

  • Contact Centre Agent

    2 weeks ago

    Campbelltown, Australia I-MED Full time

    **Role**: Contact Centre Representative **Location**: Campbelltown, NSW **Rate**: $29.85/hour + Super **Hours**: Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT **Start Date**: Tuesday, 7th October 2025 **Make a Real Impact** Become the first point of contact for patients at I-MED Radiology in our National Contact...

  • Contact Centre Agent

    3 days ago

    Campbelltown, Australia I-MED Full time

    Our busy clinics in the Greater Western Sydney region are looking for a Contact Centre agent to join their newly created team based in Campbelltown on a 12 month fixed term contract, starting in September. You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM, Monday to Friday. **What will you be doing**: - Provide...

  • Inbound Customer Service

    1 week ago

    Campbelltown, New South Wales, Australia Unity4 Contact Centre Outsourcing Full time $68,700 per year

    We are looking for great people to fill multiple rolesHere at Unity4, we believe in the power of good conversations and doing good for people as well as for business; having proudly done so for 25 years.We're excited to be recruiting multiple inbound customer service roles – a great opportunity to deliver exceptional service over the phone while...

  • Team Leader

    1 week ago

    Campbelltown, New South Wales, Australia Wellways Australia Limited Full time $65,000 - $110,000 per year

    Full Time opportunity based in Campbelltown, NSW.$51 to $53.31phr (SCHADS Level 5B) + Super + Leave Loading + Salary Packaging benefitsJoin us in supporting individuals to live a fulfilling and meaningful life in their own communityWellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from...

  • Team Leader

    1 week ago

    Campbelltown, New South Wales, Australia Wellways Australia Full time $96,000 - $108,000 per year

    Full Time opportunity based in Campbelltown, NSW.$51 to $53.31phr (SCHADS Level 5B) + Super + Leave Loading + Salary Packaging benefitsJoin us in supporting individuals to live a fulfilling and meaningful life in their own communityWellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from...

  • Pathways Team Leader

    1 day ago

    Campbelltown, Australia BaptistCare Full time

    **12-month max term, fulltime role** based at Campbelltown, with potential to extend**: - **Lead and support a multidisciplinary team delivering holistic, integrated care to vulnerable and marginalised communities**: - **Work for a top NFP provider with a strong 80-year history of providing care** **Key Benefits**: - Competitive financial benefits...