Contact Centre Agent

7 days ago


Campbelltown, Australia I-MED Full time

Our busy clinics in the Greater Western Sydney region are looking for a Contact Centre agent to join their newly created team based in Campbelltown on a 12 month fixed term contract, starting in September.
You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM, Monday to Friday.
**What will you be doing**:

- Provide empathetic support and guidance during phone interactions.
- Collaborate with other contact centre agents to meet service level targets.
- Building relationships with clerical and technical staff, referrers, and radiologists.

**What we're looking for**:
Clear verbal and written communication skills with a strong customer service background.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
Have patience and empathy to alleviate medical concerns for patients
Prior experience in a contact centre is preferred but isn't essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge. We recommend learning more about what we do here.
**What we can offer you**:
 Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family

 Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network

 Workplace Experience
- Collaborative and inclusive team that enjoy catered lunches, birthday celebrations, and out of work social events
- Street parking and a quick walk to trains and buses
- Lots of uniform options to suit your preferences at no cost to you with annual top ups

 Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
You can learn more about other opportunities here.



  • Campbelltown, Australia I-MED Full time

    Our regional Contact Centre, located on Queen Street in Campbelltown, is currently seeking** a casual Contact Centre Agent**to join the team.** This role is casual on an as needs basis, working week days, with shifts between **7:15am - 5:15pm**. Role Overview: As a **Contact Centre Agent**, you will be the first point of contact for our patients in a...


  • Campbelltown, Australia I-MED Full time

    **Join Our National Contact Centre Team at I-MED Radiology!** **Role**: Contact Centre Representative **Location**: Campbelltown, NSW **Rate**: $29.85/hour + Super **Hours**: Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT **Start Date**: Monday, 3rd March 2025 This role is based in our Campbelltown office....


  • Campbelltown, Australia I-MED Full time

    I-MED Radiology Network is delighted to announce an outstanding opportunity for a highly skilled Contact Centre Team Leader to lead our team of Contact Centre Agents based in Campbelltown. This dynamic role offers the chance to make a significant impact in a busy, yet supportive inbound contact centre. As the Contact Centre Team Leader, you will play a...


  • Campbelltown, Australia I-MED Full time

    **Join Our National Contact Centre Team at I-MED Radiology!** **Role**: Contact Centre Representative **Location**: Campbelltown, NSW **Rate**: $29.85/hour + Super **Hours**: Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT **Start Date**: Monday, 21st July 2025 This role is based in our Campbelltown office....


  • Campbelltown, Australia I-MED Full time

    Welcome in the New Year with a new job at the I-MED Contact Centre! We are offering an exciting opportunity to be part of the I-Med Contact Centre Team at our Campbelltown NSW office starting in January. As part of the National Contact Centre team, you will play a crucial role in helping people with booking in for medical scans, supporting them through their...


  • Campbelltown, Australia I-MED Full time

    **Step into Leadership at I-MED Radiology!** **Role**: Contact Centre Team Leader **Location**: Campbelltown, NSW (Hyde Parade Office) **Start Date**: Monday, 3rd March 2025 **Hours**: Full-Time **Lead and Inspire at I-MED Radiology!** Are you passionate about leading teams, driving performance, and creating an exceptional workplace culture? Step up as a...


  • Campbelltown, Australia Campbelltown Physiotherapy & Sports Injury Centre Full time

    J**unior Administration Assistant/Receptionist** Campbelltown Physiotherapy & Sports Injury Centre is looking for an enthusiastic junior admin assistant/receptionist who is a hard-working individual with a positive attitude to join our team on a Part Time basis. This is a challenging role and will involve working in a busy practice assisting...


  • Campbelltown, Australia Kids United OSHC Full time

    We are looking for an experienced, well spoken, enthusiastic coordinator to lead our Campbelltown Area, Before and After School and Vacation Care Centre. The coordinator will lead staff in successfully implementing Kids United core values. The coordinator will be supported and report to the Operations Manager. The successful applicant will be available...


  • Campbelltown, Australia Myhealth Medical Centre Macarthur Square Full time

    We are seeking a permanent part time medical receptionist to join our fun loving team at our Macarthur Square location as well as multiple western Sydney locations. We are looking for individuals who are determined, passionate and willing to continuously learn and grow with us. **About the company**: Myhealth is a leading medical centre operator and we...


  • Campbelltown, Australia Kids United OSHC Full time

    We are looking for an experienced, well spoken, enthusiastic coordinator to lead our Campbelltown Area, Before and After School and Vacation Care Centre. You, the coordinator will lead staff in successfully implementing Kids United core values. The coordinator will be supported and report to the Area Coordinator. The successful applicant will be available...