Contact Centre Team Leader

4 days ago

Campbelltown, Australia I-MED Full time

Take the next step and be a hands on team leader

The role is a full time, permanent position working Monday to Friday with rotating shifts between the core hours of 8.00am and 6.00pm.

Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre, answering calls from patients and healthcare professionals.

**Key accountabilities include**:

- Delivering high quality contact centre services for multiple I-MED clinics across the XX region
- Responding to calls in a timely, professional and caring manner to manage bookings and maximise clinic efficiency
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**Key selection criteria**:

- Strong customer service skills and experience
- Previous high volume call centre experience handling complex enquiries (inbound desirable)
- Demonstrated initiative and willingness to learn
- Strong computer skills and experience using multiple programs simultaneously
- Excellent interpersonal and communication skills
- Ability to work autonomously and in a team environment

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