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Contact Centre Agent

2 weeks ago

Campbelltown, Australia I-MED Full time

**Role**: Contact Centre Representative
**Location**: Campbelltown, NSW
**Rate**: $29.85/hour + Super
**Hours**: Full-Time, 38 hours per week, Mon-Fri
**Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT
**Start Date**: Tuesday, 7th October 2025

**Make a Real Impact**

Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. You'll help guide patients through their healthcare journey-answering questions, solving problems, and providing the support they need.

**What We Offer**

**Comprehensive Training & Support**
- 6 weeks of training to set you up for success (2 weeks classroom + 4 weeks nesting with coaching support)
- Ongoing learning with e-modules and mentoring

**Flexible Work Options**
- Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) are fully remote
**_Please note: Our Campbelltown office hours are 8am - 5:30pm, Monday - Friday._**:

- Day shifts (8am-5:30pm) can transition to hybrid after 3 months
- After 12 months' tenure, employees may request flexible work arrangements (e.g. part-time) in line with Fair Work

**Location Benefits**
- Close to public transport (bus & train)
- Shops, dining, and coffee nearby
- Modern office with ergonomic facilities

**Career Growth & Development**
- Clear career pathways within I-MED's national network
- Weekly leader check-ins and online support channels
- Opportunities to cross-skill and progress

**Culture & Perks**
- Monthly events and team activities
- Reward & recognition program
- Salary packaging & employee benefits

**Who You Are**

We're looking for people who are:

- **Great Communicators** - confident, clear, and professional
- **Problem Solvers** - able to think on your feet and find solutions
- **Team Players** - thrive in a collaborative environment
- **Resilient & Adaptable** - comfortable working in a fast-paced setting
- **Detail-Oriented** - take pride in accuracy and meeting service delivery goals
- **Keen to Learn** - no call centre experience needed, just the right attitude

**About I-MED Radiology**

I-MED is Australia's largest diagnostic imaging network, with 4,000+ professionals across 250+ clinics, helping millions of patients every year. We're proud to provide care that makes a difference.

**Ready to Apply?**

Connect with us on LinkedIn

**Vervoe Assessment -** We prioritise the skills you bring to the role over your prior experience. That's why our process includes an online skills assessment from Vervoe. The Vervoe assessment gives you the opportunity to complete a sample of job-related tasks, offering you a glimpse into what it's like to work in this role while allowing us to see your skills in action beyond your resume.