Service Officer Mail Services

3 days ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 71923

**Service Officer - Mail Services**

**Location: Parramatta**

**Employment type: Ongoing full-time role**

**Salary**:$82,193.00 pa - $90,001.00 pa, plus employer's contribution to superannuation and annual leave loading**

**Your role**

Your role provides corporate support to business units of the Department of Communities and Justice. You will deliver a range a mail services including mail opening and sorting, digital mail, manual handling of boxes, and liaising with courier service providers and internal business units. Mail privacy and security is an operational priority of the role.

**What you’ll do**

In this role you will be resolving complex and escalated issues. You will be responsible for the professional delivery of digital and hardcopy mail and courier items.

You will provide advice and assistance to Communities and Justice divisions/branches and management on mail services and standards, plus support the Senior Services Officer in monitoring and liaising with contracted service providers.

The Shared Services & Customer Experience (SSCX) branch is within the Corporate Services Division. We work to enhance our customer’s experience by partnering in the delivery of value-added shared services and performance solutions.

**What we’re looking for**
- Prior experience in managing mail and courier service providers is desirable;
- Solid understanding/experience in managing physical and digital mail end to end processes
- At least 2 years in working as part of a team
- Excellent communication and customer service
- Problem solving with service providers

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Sunday, 9 February 2025 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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