Operational Support Officer

6 days ago

Parramatta, Australia NSW Government -icare Full time

**Parramatta**

**Summary**

icare is seeking an Operational Support Officer to provide a range of administrative support to Lifetime Schemes’ frontline teams
- Two Fixed Term 6-month Contracts available with a 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $79,032

**About the Role**

Operational Support Officers enable the delivery of Lifetime Schemes’ strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function for Lifetime Schemes.

This role is responsible for providing a range of administrative and operational support functions to enable the efficient and effective delivery of services to Lifetime Schemes’ customers by the frontline teams.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Operational Support Officer**

you will be:

- System Workflow Management: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- Service Requests: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- Physical Mail: Manage physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
- Correspondence: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.
- Information requests: Respond to requests for information by collating and sending copies of relevant documents for insurers, solicitors, subpoenas and other third parties.

**Skills & Experience**
- Experience in business administration.
- Experience in a customer service environment.

***Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Operations Support Analyst

    1 week ago

    Parramatta, Australia Ventia Pty Limited Full time

    Use your analysis skills and further develop your professional career while having a significant impact on future business performance - Join one of the largest essential service providers in Australia and New Zealand. - Flexible working, time in the office and work from home. - Full time permanent opportunity - Parramatta office location. **About the...

  • Network Support Officer

    1 week ago

    Parramatta, Australia Experis Full time

    **Role Overview;** The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all...

  • Executive Support Officer

    7 days ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 3/4**: - **Ongoing Full-Time**: - **Parramatta, Sydney Olympic Park** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Business Support Officer

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW - Location: Parramatta, NSW, AU, 2150 - Req ID: 72271 **Business Support Officer** **Location - Parramatta/Coffs Harbour, 2-3 days in office with flexible work arrangements** **Employment type - Temporary, Full-Time, until 30 June 2026** **Salary - Clerk Grade 3/4, $82,193 - $90,001**per annum, plus employer’s contribution to...

  • Project Support Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    Up to $440 per/day + super - 8 Month Contract - Parramatta/Hybrid **Project Support Officer** **|8 Month Contract | Up to $488.40 P/D inc. Super** - Up to $440 p/d + super - 8 Month Contract - Parramatta/Hybrid **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience...

  • Finance Support Officer

    4 days ago

    Parramatta, Australia Ampersand Full time

    $40 - $48 per hour + Super. - 3 Months Contract. - Parramatta / WFH. **Finance Support Officer | 3 Month Contract | $53.28 p/h Incl. Super** - **Rate**: $40 - $48 per hour + Super. - **Contract**: 3 Months Contract. - **Location**: Parramatta / WFH. **Job description**: The Finance support Officer contribute to delivering the Operations Finance team’s...

  • Business Support Officer

    5 days ago

    Parramatta, Australia Parramatta City Council Full time

    Act as a point of contact for internal and external stakeholders - Flexible Work Arrangements | Generous Leave Benefits | 35 hour week The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and...

  • Admin Support Officer

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $350 per day + super - 9 month contract - Parramatta/WFH **Admin Support Officer | 9 month contract | $386.75 p/d Incl. super** - $350 per day + super - 9 month contract - Parramatta/WFH **About the Company** This NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the development of...

  • Administration Support Officer

    8 hours ago

    Parramatta, Australia Ashdown Consulting Full time

    $38 p/h + super - 2 Month Contract - Parramatta **Administration Support Officer | 2 Month Contract | $41.99 p/h Incl.Super** - $38 p/h + super - 2 Month Contract - Parramatta **About the Company** This is an exciting opportunity for a administration support officer to join a NSW government organisation based in Parramatta paying $38 p/h + super on a 2...

  • Finance & Administration Support Officer

    4 days ago

    Parramatta, Australia Easy Authoring Full time

    **4 Month contract with potential extension**.**: - **Attractive Hourly rate up to $50/hr + super**: - **Immediate start|** **Parramatta | Hybrid** Easy Authoring is seeking an experienced Finance & Administration Support Officer to join a team on an initial four-month contract. **Purpose of the role**: The role provides support in the financial and...