Serviced Office Manager

3 days ago

Parramatta, New South Wales, Australia Anchor Estate Full time $60,000 - $80,000 per year

Job Title: Serviced Office Manager

Department: Operations / Facilities / Customer Service

Reports To: Director

Location: Parramatta


Job Summary:

The Serviced Office Manager is responsible for the day-to-day operations and management of a serviced office facility, ensuring that clients receive excellent customer service, the office environment is clean and well maintained to a high standard. This role involves overseeing administrative duties, coordinating with vendors and supporting tenants.


Key Responsibilities:

Client & Office Management

  • Act as the primary point of contact for all tenants.
  • Maintain high levels of client satisfaction through exceptional service and support.
  • Handle client onboarding, office tours, license agreements and renewals.
  • Coordinate client move-ins and move-outs smoothly and professionally.

Facilities & Operations

  • Ensure the facility is clean, secure, and well-maintained.
  • Coordinate maintenance, repairs, and office fit-outs with contractors and service providers.
  • Monitor and manage office supplies, furniture, and equipment.

Sales & Marketing Support

  • Conduct tours for prospective clients and prepare proposals if the sales agents are not available.
  • Build relationships with brokers, agents, and partners to generate leads.

Skills & Qualifications:

  • Proven experience in office/facilities management, hospitality, or customer service.
  • Strong interpersonal and communication skills.
  • Ability to multitask and handle a dynamic, fast-paced environment.
  • Proficiency in basic Microsoft applications – Word, Excel, PowerPoint, SharePoint
  • Excellent organizational and problem-solving abilities.

Preferred Qualifications:

  • Prior experience in a serviced office, coworking space, or business centre is ideal however not mandatory.
  • Understanding of leasing/licensing agreements.

Working Conditions:

  • Permanent Part-time, on-site position.
  • Initially 2 x days per week and then 3 x days per week.
  • 9am-5pm.
  • Onsite Parking Provided.

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