Serviced Office Manager
3 days ago
Job Title: Serviced Office Manager
Department: Operations / Facilities / Customer Service
Reports To: Director
Location: Parramatta
Job Summary:
The Serviced Office Manager is responsible for the day-to-day operations and management of a serviced office facility, ensuring that clients receive excellent customer service, the office environment is clean and well maintained to a high standard. This role involves overseeing administrative duties, coordinating with vendors and supporting tenants.
Key Responsibilities:
Client & Office Management
- Act as the primary point of contact for all tenants.
- Maintain high levels of client satisfaction through exceptional service and support.
- Handle client onboarding, office tours, license agreements and renewals.
- Coordinate client move-ins and move-outs smoothly and professionally.
Facilities & Operations
- Ensure the facility is clean, secure, and well-maintained.
- Coordinate maintenance, repairs, and office fit-outs with contractors and service providers.
- Monitor and manage office supplies, furniture, and equipment.
Sales & Marketing Support
- Conduct tours for prospective clients and prepare proposals if the sales agents are not available.
- Build relationships with brokers, agents, and partners to generate leads.
Skills & Qualifications:
- Proven experience in office/facilities management, hospitality, or customer service.
- Strong interpersonal and communication skills.
- Ability to multitask and handle a dynamic, fast-paced environment.
- Proficiency in basic Microsoft applications – Word, Excel, PowerPoint, SharePoint
- Excellent organizational and problem-solving abilities.
Preferred Qualifications:
- Prior experience in a serviced office, coworking space, or business centre is ideal however not mandatory.
- Understanding of leasing/licensing agreements.
Working Conditions:
- Permanent Part-time, on-site position.
- Initially 2 x days per week and then 3 x days per week.
- 9am-5pm.
- Onsite Parking Provided.
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