Mail Operations Administrator

**Overview
The purpose of an Administrator, Mail Operations is to provide accurate and high-quality standards in the completion of processing documents, scanning, cashiering, archiving, and indexing including other tasks in line with agreed service standards.

**Key Accountabilities and main responsibilities**

Operational Management
- Receipt, opening, sorting of all incoming mail daily
- Data entry (flagging) for return to sender mail
- Creating and registering batch headers
- Archiving and retrieval of company records
- Index documents of all funds in accordance with agreed service standards and requirements of each fund
- Complete verification of all fund forms, E-flow cheques and contributions
- Identify the fund case/document and investigate member or employer details prior to indexing
- Complete all indexing tasks including faxes, returned mail and processed work for each fund on the same day in line with service standards
- Investigate cheques that haven’t been banked automatically, completing follow up process for un-bankable cheques and reporting any issues with E-flow system
- Data entry and reconciliation of cheques
- Quality checking of cheque bundles and prepare final bank deposit of fund cheques daily
- Complete statistical data reporting, cheque Excel spreadsheet and all other reporting as required
- Opening mail and completing other tasks as required to assist broader Mail Operations team
- Participate as a positive member of the team by supporting others to achieve the team’s goals
- Scanning of documents, including hand held scanner to process return mail
- Completing other tasks as required to assist broader Mail Operations team

Governance & Risk
- Meet quality standards across all functions within Mail Operations

**Experience & Personal Attributes**
- Understanding of Mail Operations policies and procedures
- Administration and banking knowledge or qualifications beneficial
- Strong keyboard and computer literacy including data entry and numeracy skills
- Excellent attention to detail and accuracy
- Strong Time management skills with the ability to meet deadlines
- Commitment to customer service excellence and high quality standards
- Ability to adapt and change
- Ability to work unsupervised
- Flexible working hours
- Work effectively in a team environment to accomplish goals
- Service and quality orientation
- Experience in using Microsoft O365

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.