Client Services Officer

2 weeks ago

Parramatta, Australia Federal Court of Australia Full time

$52,490 - $58,207 per annum plus superannuation
- Ongoing - Full-time
- Parramatta

**Position Overview**
The position of Child Care / Client Service Officer has responsibility for supervising the activities of children of clients of the Court. The first priority of the Child Care / Client Service Officer will be to supervise and ensure the safety of the children who are making use of the facilities and to engage them in activities for the limited time they are within the registry. The child care room is only available to children of parties to proceedings and children of witnesses at proceedings.

The Child Care / Client Service Officer also provides support to the client services stream under general. This work is administrative related such as managing court documents and records, reception services and preparing files for court hearings.

**Key Responsibilities and Duties**
The successful applicant will have sound communication and interpersonal skills and the resilience to deal with sensitive and emotional issues in a tactful manner. The Child Care / Client Service Officer is responsible for:

- accepting bookings for child care and admitting children to the child care room
- supervising the activities of children
- maintaining the toys, supplies and equipment in the child care room
- maintaining a register that has details of the child care clients
- maintaining strict confidentiality and privacy in relation to client matters
- communicating with family consultants working with children in child care room, and
- performing routine administrative duties in the client service stream as directed.

**Formal Qualifications**
The Child Care / Client Service Officer must:

- have a Diploma of Childcare or equivalent and a current First Aid Certificate, and
- comply with the respective State Legislation in relation to holding a current Working with Children clearance or equivalent for child related employment.

**Selection Criteria**
- Demonstrated experience in providing a secure and supportive environment for children and an ability to meet the needs of individual children in special circumstances.
- A demonstrated commitment to the provision of quality client service to Family Court clients as well as internal clients.
- Well-developed communication skills including the ability to actively listen, clarify and understand client needs (including diversity and domestic violence) and to respond appropriately to these needs.
- Demonstrated working knowledge or clearly demonstrated capability to quickly acquire a sound working knowledge of Family Court of Australia procedures, guidelines, policies and practice, including the computerised information systems in use by the Court.
- Demonstrated effective organisational skills with the ability to work under pressure achieve objectives and manage competing priorities.

**Contact Officer**

PD Word Opens in new window

PD PDF Opens in new window

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia Easy Authoring Full time

    **Contract role till the 30th of April with possible extension.**: - **Hourly pay rate up to $41.59/day.**: - **Onsite work location: Parramatta office.**: - **Immediate start.** **PURPOSE OF THE ROLE**: You will independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong...

  • Client Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + super - 3 Month Contract - Parramatta **Client Service Officer | 3 Month Contract | $38.67 p/h Inc. Super** - **$35 p/h + Super**: - **3 month contract**: - **Parramatta** **About the Company** This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this...

  • Client Service Officer

    17 hours ago

    Parramatta, Australia Easy Authoring Full time

    **Rolling contract with multiple extensions**.**: - **Attractive hourly rate $35 per hour plus super**: - **Immediate start | Parramatta**: - **Rewarding customer-service role** Easy Authoring is seeking an experienced Client Service Officer responsible for delivering high quality services to clients. **Key Accountabilities**: - Deliver high quality,...

  • Client Service Officer

    1 week ago

    Parramatta, Australia Ampersand Full time

    **Contract Length: 3 months from start date - possibility of extension** **Location: Parramatta** **Pay Rate: $35 / hour plus super** Our client administers Trusts & Estates where the organisation has been appointed the Trustee of trust funds and/or as Executor/Trustee of a Will, when someone else is appointed but asks our client to take over their role,...

  • Client Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + Super - 4 Month Contract - Parramatta **Client Service Officer | 4 Month Contract | $38.5 p/h Including Super** **About The Company** Currently looking for a Client Service Officer to be part of a great opportunity to join a large NSW government organisation that protects, promotes and supports the rights and wishes of the NSW community located...

  • Client Service Officer

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    Join to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and Justice1 day ago Be among the first 25 applicantsJoin to apply for the Client Service Officer | Western Sydney role at NSW Department of Communities and JusticeGet AI-powered advice on this job and more exclusive features.Location: Parramatta, Blacktown,...

  • Client Service Officer

    5 days ago

    Parramatta, Australia AMP Limited Full time

    **The opportunity** AMP Bank Operations is responsible for delivering a client centric service offering that is enables AMP Bank strategy. The main focus of this role is on the client, with a large part of the workday involving processing client requests, monitoring and supporting all payment channels. **How you will make an impact** - Providing outstanding...

  • Client Service Officers

    17 hours ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000 Wagga Wagga, NSW, AU, 2650 Bathurst, NSW, AU, 2795 Lismore, NSW, AU, 2480 Newcastle, NSW, AU, 2300 Gosford, NSW, AU, 2250 Wollongong, NSW, AU, 2500 Broken Hill, NSW, AU, 2880 Port Macquarie, NSW, AU, 2444 Albury, NSW, AU, 2640 Maitland, NSW, AU, 2320- Req ID: 65883- NSW...

  • Client Service Officer X 3

    1 week ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99637_1678752391 **Contact** Uvez Ahmed **Posted** about 2 hours ago **Talent International** is currently recruiting for a **Client Service Officer **to work for an** NSW Government **based in **Parramatta**. This is contract role initially **3...

  • Client Service Officer

    6 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 71098**Client Service Officer - Proactive Customer Management - NSW Trustee and Guardian** - 3x Ongoing opportunities. 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade: 3/4 Base Salary $79,032 pa to $86,539 plus superannuation, and...