Client Service Officer

2 days ago

Parramatta, Australia Ashdown Consulting Full time

$35 p/h + Super
- 3 Month Contract (potential to extend)
- Parramatta (Fully in office)

**Client Service Officer | 3 Month Contract | $38.85 P/H inc. Super**
- $35 p/h + Super
- 3 Month Contract (potential to extend)
- Parramatta (Fully in office)

**About the Company**

This NSW Government agency is entrusted with ensuring that clients' interests are managed with the utmost care and professionalism. The team is committed to delivering high-quality, timely services to our clients, upholding values of insightfulness, empathy, personalization, convenience, and satisfaction.

**About the team**

You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

The main purpose of the Client Service Officer role is to provide high-quality, consistent, and timely administration services to clients.

**Please note: This role requires you to work in the Parramatta office full time Monday - Friday (9am - 5pm).**

There are six areas that matter most to customers. They are: insightfulness, empathy, personalised, convenient and time, value, and overall satisfactions. The ideal applicant will therefore possess excellent interpersonal, client service and communication skills and experience in dealing with a diverse range of clients, professionals, staff and members of the community.

**Key accountabilities include**:

- Managing incoming and ongoing inquiries from clients and stakeholders.
- Conducting thorough investigations to gather necessary information for establishing new Trust, POA, and Estate matters.
- Liaising with stakeholders to collect information regarding assets, liabilities, and other relevant details.
- Communicating effectively with clients, professionals, staff, and community members.
- Ensuring compliance with relevant legislation, policies, and procedures.
- Collaborating with internal teams to facilitate seamless service delivery.
- Performing transactional and minor accounting work as required.

**About You**
- Excellent verbal and written communication skills
- Understanding of the departments key services and customer base including experience working and/or supporting vulnerable people.
- A genuine passion for supporting members of the community.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1200 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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