Program Administrator

Not-for-profit health organisation - part time permanent role
- Collaborative, supportive and highly skilled team
- Focus on well-being and flexible working arrangements

**About Access Health and Community**

We are a not for profit community health organisation, with a proud 150-year history of supporting communities within Melbourne. With caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have over 300 employees and 200 volunteers who are part of our highly experienced and dedicated team, operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through their work.

**About the role**

An exciting new opportunity to join our thriving community health care organisation and work within a truly supportive and valued based culture and engaged workforce.

As part of the Carer Support Program, we offer flexible in home respite or centre based respite support during the day. Hours are mainly Monday-Friday 9am-4:30pm. Our qualified staff provide individualised care and support to assist each of our clients (and their carers) to stay active, connected, involved and independent at home.

As a program administrator in a job share capacity, you will be responsible for all relevant administration duties to assist in the provision of individual and group respite and social support services to clients.

**What you will be doing**
- Customer service, responding to all program queries and maintaining accurate client records.
- Completing statistical information and general data entry.
- Food Safety, rostering, care planning documentation and program purchases.
- Some client facing work.
- Assist with continuous improvement by seeking feedback from participants and their carers
- Other general administrative duties.

**What you will bring**
- Key Selection Criteria_
- At least 3 years’ administration experience in a similar role within an aged, disability or community program and customer service skills essential
- High level of computer literacy - experience using Microsoft packages
- Experience in managing time effectively, prioritising daily tasks and other requests
- Accurate and quick data entry skills, able to work with deadlines and strong ability to multitask.
- Strong attention to detail, communication and relationship building skills
- Experience working with Aged Care clients, home care packages and the Commonwealth Home Support Program (CHSP)
- Demonstrated ability to work independently and within a team environment, with a mature approach to resolving problems and conflict and contribution to shared decision-making
- Experience with rostering
- Knowledge of Care Planning
- Demonstrated behaviours consistent with AccessHC values

**AccessHC Culture & Benefits**

**_ The reasons why people love working at AccessHC:_**

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**Enjoy the extensive AccessHC range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

***

**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress

**_Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

**_The Wellness Well_**

The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing

**_Employee Assistance Program_**

We offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period

**_Wellbeing Days _**

Available annually to all permanent and fixed term full-time and part time employees an opport