Support Analyst

1 day ago

Perth, Australia DXC Technology Full time

**_ The Role:_**

As a BAU Support Analyst for Oracle ERP Cloud, you will be responsible for providing day-to-day operational support and maintenance of our Oracle ERP Cloud environment. You will collaborate closely with internal stakeholders, IT teams, and external vendors to ensure the stability, performance, and reliability of our ERP system.

**_ Key Responsibilities:_**
- Serve as the primary point of contact for resolving issues related to Oracle ERP Cloud, including but not limited to modules such as Finance, Supply Chain Management, Procurement, and Human Capital Management.
- Investigate and troubleshoot user-reported problems, system errors, and performance issues, escalating to appropriate teams/vendors when necessary.
- Monitor system health and performance, proactively identifying and addressing potential issues before they impact operations.
- Collaborate with business users to understand their requirements and translate them into technical solutions or system enhancements.
- Develop and maintain documentation, including standard operating procedures, troubleshooting guides, and system configurations.
- Provide training and support to end-users, ensuring they are proficient in using Oracle ERP Cloud functionalities.
- Ability to multi task while supporting multiple customers in SLA driven environment.
- Ability to manage competing priorities in a complex environment
- Ability to devise creative business solutions
- Ability to convey a strong presence, professional image, and deal confidently with complex business problems

**_ Qualifications:_**
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Strong understanding of ERP concepts, business processes, and functional modules.
- Proficiency in configuration analysis and troubleshooting.
- Excellent analytical and problem-solving skills, with the ability to diagnose complex technical / functional issues and propose effective solutions.
- Effective communication skills, with the ability to interact professionally with stakeholders at all levels.
- Understanding of ITIL processes is a plus
- Oracle certifications (e.g., Oracle Cloud ERP Implementation Specialist) are a plus.

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

**_ DXC Culture & Benefits_**

DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority. Some of our benefits include but not limited to:

- DXC University
- Education Assistance
- Reward & Recognition
- Staff Referral Program
- Novated Leasing
- Health Insurance (discount program)
- Volunteer Days / Emergency Services

**_ How To Apply_

  • Intelligence Analyst/Coordinator/Manager

    2 weeks ago

    Perth, Western Australia Risk Support Group Pty Ltd Full time $80,000 - $120,000 per year

    Who we areRisk Support Group is a trusted partner in risk support, allowing clients to focus on opportunity and purpose, while managing their risks.Effective risk support is based on the right combination of expertise, intelligence, and adaptive technology. Our approach helps our clients to develop more effective, efficient and enduring risk management...

  • IT Support Analyst

    1 week ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER. - Based in Perth - Full time, permanent role - Work for a global helicopter services provider Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support...

  • IT Support Analyst

    5 days ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** - Perth - Monday - Friday Roster - Permanent Full Time Position **The company** PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities. We are...

  • IT Support Analyst

    7 days ago

    Perth, Australia AC3 Full time

    Must be located in WA - WFH mostly & Visit Client sites - ASAP start - **Join an expanding IT Services Provider growing its activity on the Western Australian market**: - **Long standing organisation with a young and passionate team**: - **Work mostly remotely and visit client sites from time to time**: - **$65,000+super per annum**: - **ASAP...

  • Desktop Support Analyst

    1 week ago

    Perth, Australia Georgiou Full time

    **Desktop Support Analyst** **Desktop Support Analyst** Due to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about...

  • Desktop Support Analyst

    1 day ago

    Perth, Australia HAYS Full time

    State government organisation seeks a suitably skilled ICT person to undertake a Desktop Support Analyst role. **Your new company** Your new company is a state government organisation seeking an ICT Security Analyst, your company plays an integral part to WA’s construction and maintenance of government buildings and management of key state...

  • IT Desktop Support Analyst

    2 weeks ago

    Perth, Australia INX Software Full time

    Be the go-to expert for desktop support, troubleshooting, and end-user te - Thrive in a collaborative, can-do IT team. - Be part of a supportive crew that loves solving problems. **About INX Software Pty Ltd** At INX Software Pty Ltd, our mission is to help customers Run Every Site Right. We build smart workforce management and logistics software that...

  • Support Analyst

    7 days ago

    East Perth, Australia Digital Resources Australia Full time

    Seeking an intermediate Support Analyst to join Data Analytics team in large tier 1 mining company. **Experience**: - 1-2 years’ experience working in a Service Delivery environment - Major incident management and response with relevant experience - Experience using ServiceNow as a ticketing management system - Experience with the automation and...

  • Desktop Support Analyst

    2 weeks ago

    Perth, Western Australia OneStep People Full time $60,000 - $80,000 per year

    Desktop Support Analyst – 3 Month ContractLocation:Perth, WAContract:3 Months (with potential for extension based on performance)Start:ImmediateAbout the RoleWe're seeking aDesktop Support Analystto join a dynamic IT team on a short-term basis. In this role, you'll provide both on-site and remote support for a large and diverse user base, ensuring smooth...

  • Level 2 Support Analyst

    7 days ago

    Perth, Australia HAYS Full time

    Mining company located north of the river are seeking a Level 2 support analyst to join their tight-knit team. **Your new company** Is a mining company located North of the River that has sites all across WA. **Your new role** As the Level 2 Support Analyst you will be joining an ever-growing team of IT specialists, troubleshooting and supporting end-users...