Tele-interviewer

1 week ago

Sydney, Australia ClearView Full time

We're seeking a Tele Interviewer to join our NSW team reporting to our Technical Underwriting Manager. This role is responsible for tele interviewing customers for their placement of life insurance risk and accurately capturing disclosures into the personal statement.

**Primary Key Responsibilities**:

- Establish and maintain effective relationships to ClearView’s business partners and external stakeholders

**Secondary Responsibilities**:

- Liaison with New Business, Underwriting and Call Centre team
- Conduct Quality Check
- Any other ad hoc related matter as directed by Head of Service including updates to procedures

**Key Internal Relationships**:

- New Business, Policy Maintenance, Claims, Underwriting, Product, and Distribution

**Key External Relationships**:

- Financial Advises, Brokers and Retail Clients

**Qualifications required**:

- Proven experience in similar roles (preferably in Retail Life insurance industry) and demonstrated dedication to service excellence
- Working knowledge of relevant regulatory and legislative policy

**Key Attributes and skills**:

- Displays a positive and enthusiastic attitude
- Communicates openly and proactively shares knowledge
- Exceptional planning, time management and prioritisations skills
- Performs well under pressure, in an evolving environment
- Demonstrated ability to adapt to and embrace change
- Exhibits superior customer service capabilities
- Excellent computing skills and literacy
- Outstanding communications skills, both written and verbal
- Demonstrated commitment to continuous self improvements

**Why us?**

ClearView provides an environment that rewards creative thinking, enabling us to deliver the best outcomes to our customers and partners, embedding our values of **Integrity, Persistence, Authenticity **and **Collaboration **in everything we do and decision we make.

**We also offer**
- Work place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams

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