Administrative Assistant/receptionist

9 hours ago

Mount Waverley, Australia Vital Ease Pty Ltd Full time

**About Us**:
Ability Ease PTY LTD specialises in home modifications, mobility aids, scooters, and healthcare equipment, ensuring improved accessibility and independence for our clients, including the elderly and individuals with disabilities. In addition, during downtime, this role will assist with home maintenance coordination at our sister company, Vital Ease PTY LTD. We pride ourselves on delivering high-quality service and tailored solutions to meet our clients' needs.

We are looking for a proactive and detail-oriented **Sales & Administrative Assistant** to join our team. This role involves handling sales inquiries, preparing quotes and invoices, and supporting the day-to-day operations of Ability Ease. When required, you will also assist in coordinating home maintenance services at Vital Ease.

**Responsibilities**:
**Sales & Customer Service (Ability Ease)**:

- Prepare and follow up on quotes and invoices for mobility aids, scooters, and healthcare equipment
- Maintain and update product and pricing information in the CRM
- Process orders and liaise with suppliers to ensure timely deliveries
- Assist customers with selecting suitable products based on their needs
- Maintain accurate customer records and contact lists

**Administrative & Office Support**:

- Organise and schedule appointments
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Prepare reports and maintain records of sales, expenses, and client interactions
- Submit and reconcile expense reports

**Home Maintenance Coordination (Vital Ease - During Downtime)**:

- Coordinate work schedules with handymen and other tradespeople such as plumbers, electricians, and tilers
- Assist with scheduling and booking home maintenance jobs
- Act as a point of contact for clients requiring home maintenance services
- Ensure all jobs are documented and completed efficiently

**Requirements**:

- Proven experience in sales, customer service, or administrative roles
- Strong communication and interpersonal skills
- Knowledge of office management systems and procedures
- Proficiency in MS Office (Excel, PowerPoint, Word)
- Experience with CRM and accounting software is a plus
- Excellent time management and multitasking skills
- Strong problem-solving ability and attention to detail
- Outgoing personality with a customer-focused approach
- High School diploma required; additional qualifications in sales or administration are a plus

**Why Join Us?**
- Be part of a company that makes a real difference in people’s lives
- Work in a supportive and dynamic team environment
- Competitive salary and opportunities for career growth
- Gain experience in both sales and home maintenance coordination

Pay: $57,000.00 - $62,840.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

**Experience**:

- MS Office: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Police Check (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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