Customer Service Centre Officer

1 week ago

Gepps Cross, Australia Stratco Full time

**Innovator and leader in Australian retailing and manufacturing**:

- ** Benefit from ongoing Stratco training and career development**:

- ** 30+ hours per week, permanent part-time opportunity**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**Stratco** is looking for a motivated professional who has a strong work ethic and an enthusiastic attitude. This is a great opportunity for a flexible and customer-focused person to become an integral part of our growing national and international company.

This position is a **permanent part-time** opportunity, working **30 hours across 4 days per week**, including **semi-regular weekends across a rotating roster.**

**RESPONSIBILITIES**

As a team member of our Gepps Cross Retail Customer Service Centre (CSC) team your role will include:

- Telephone customer service and sales
- Accurate keying of customer orders
- Liaison with manufacturing, retail and despatch teams on product assembly and delivery
- Regular communication and interaction with store managers
- Reporting of customer service-related activities to Customer Relations Manager
- Participate in regular product and sales training

**ABOUT YOU**
- Previous experience in customer service or internal sales
- Excellent data entry skills
- Strong customer focus with an eye for detail and a sense of urgency to achieve results
- Highly developed interpersonal and communication skills
- Ability to work in a fast-paced sales environment
- Previous experience in a busy Call Centre would be very favourably looked upon
- Flexibility to work alternate weekends (Saturdays/Sundays) which will include weekend loadings/penalty rates

**REWARDS & BENEFITS**

Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**OUR EVP**

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members** ‘Return Home Safe’.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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