Customer Service Assistant

4 days ago

Gepps Cross, Australia Polyaire Air Conditioning Products Full time

**Enjoy a varied role that combines administrative tasks with serving our wholesale customers at the trade counter**
- Permanent full-time opportunity
- Collaborative and friendly team
- Work life balance - Monday-Friday, no weekends or late nights
- Gepps Cross location with onsite parking

**About Us**
Polyaire is an international manufacturer and wholesale distributor of air conditioning products, established in 1973, our head office is in Adelaide with 28 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

**About the role**
We now have an exciting opportunity for a dedicated **Customer Service Assistant**to join our team and support our daily operations. This role would ideally suit someone who enjoys variety delivering both administration support and customer service at our trade counter

Our team is supportive, friendly, and thrives on collaboration and as the Customer Service Assistant you will provide essential administrative and data entry support to the team and Office Manager, helping ensure the efficient operation of the sales department and also being a friendly face to our customers

**What does my day to day look like?**
- Sales Administration including but not limited to sales data entry
- Meeting and greeting our customers, providing exceptional customer service
- Assist our operations and service teams to deliver excellent customer service

**What you will bring to the role**:

- Excellent organisational skills and attention to detail
- Good computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
- High accuracy of data entry and data management
- Strong communication skills with a passion for customer service
- Friendly and approachable with a can-do attitude
- Knowledge of Enterprise Resource Planning (ERP) software systems would be beneficial but not essential

**Why join us?**
- We offer a competitive salary
- Great work life balance - no weekends, late nights or shift work required
- Opportunities for professional growth and development
- Full training in all aspects of the business operations
- Work with a great team in a supportive and collaborative work environment
- Work for a company with a great workplace culture
- Employee Assistance Program
- Onsite parking available

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