Customer Service Centre

1 week ago

Gepps Cross, Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** Benefit from ongoing training and support to ensure your success**:

- ** Have a sense of purpose in a collaborative team**

**About Stratco**

With over 70 years' experience in the industry, **Stratco **is a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, **Stratco** has manufacturing plants and Home Improvement Stores throughout Australia and several international locations.

**About the role**

Stratco is looking for a motivated professional who has a strong work ethic and an enthusiastic attitude to join the Gepps Cross, Customer Service Centre (CSC) team. This is a great opportunity for a flexible and customer-focused person to become an integral part of our growing national and international company.

**The role will include**:

- Providing exceptional telephone customer service and sales
- Processing of orders
- Building and maintaining relationships with internal customers
- Undertake general administrative tasks including providing support to wider HIS Store as required.
- Participation in training and personal development sessions

**The successful applicant will have the following skills and attributes**:

- A passion to deliver outstanding customer service with the ability to provide solutions and drive sales
- An eye for detail with strong administration and data entry skills
- Effective problem solver who can develop solutions that meet customer's needs
- Excellent communication skills and a personable, approachable team player attitude
- Highly organised with the ability to work in a fast-paced call centre environment
- Possess a genuine desire to further develop in the business.

**This opportunity is open to applicants seeking either full time, part time or casual employment, with ability to work alternate Saturdays.**

**Culture & benefits**

Our CSC team members in our HIS stores live and breathe our Stratco values, they are fundamental in ensuring there is a positive store culture where customer experience remains our priority.

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised development programs, innate health and well-being initiatives, family friendly work practices and Stratco retail discounts.

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