Customer Service Centre Officer

1 week ago

Gepps Cross, Australia Stratco Full time

**Innovator and leader in Australian retailing & manufacturing**:

- ** Benefit from ongoing Stratco training & support**:

- ** Full Time & Permanent Part Time opportunities offer**

With over 75 years' experience in the building and home renovation markets, **Stratco** has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.

**Stratco** is looking for a motivated professional who has a strong work ethic and an enthusiastic attitude. This is a great opportunity for a flexible and customer-focused person to become an integral part of our growing national and international company.

**ABOUT THE ROLE**

As a team member of our Gepps Cross Retail Customer Service Centre (CSC) team your role will include:

- Telephone customer service and sales
- Providing exceptional customer service
- Keying of orders
- Liaison with manufacturing, retail and despatch teams
- Regular communication and interaction with store managers

**The successful applicants will have the following skills and attributes**:

- Previous experience in customer service or internal sales
- Excellent data entry skills
- Strong customer focus with an eye for detail and a sense of urgency to achieve results
- Highly developed interpersonal and communication skills
- Ability to work in a fast-paced sales environment
- Previous experience in a busy Call Centre would be very favourably looked upon
- Flexibility to work alternate weekends (Saturdays/Sundays) which will include weekend loadings/penalty rates

We welcome applicants looking for either Full Time or Permanent Part-Time hours to apply.

**REWARDS & BENEFITS**

Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**OUR PHILOSPHY**

Whilst manufacturing is our foundation, our team is our future. Stratco are invested in providing fulfilling and rewarding careers, empowering our team to grow, and encouraging them to contribute and thrive. Be a part of our dynamic business that is shaping outdoor living, improving the lifestyles of our customers, and making all our dreams come true. At Stratco, Safety is paramount, and we take every measure to ensure our team members **‘Return Home Safe’.**

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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