Manager, Ict Support Services

**Lead the future of end-user technology and IT support at UnitingSA. Drive operational excellence, inspire a high-performing team, and help shape the digital experience across our organisation.**

UnitingSA is entering a transformative period of digital growth, and we’re looking for driven, future-focused leaders to be part of this exciting journey.

This is more than a role, it’s a chance to influence how technology empowers people across our organisation. Join a progressive team that’s passionate about delivering smarter, more intuitive digital services in a supportive and forward-looking environment.

At UnitingSA, we’re committed to innovation, inclusivity and service excellence. As our **Manager, ICT Support Services**, you’ll play a pivotal role in ensuring a seamless, secure and human-centred digital environment for our staff and clients. This is your opportunity to lead a dedicated team supporting modern workplace technology and contribute to digital transformation across a complex and rewarding organisation.

**The Opportunity**

Reporting to the **Senior Manager, IT and Digital Transformation**, you will be responsible for the strategic services and operational leadership of UnitingSA’s service desk, field support, end-user computing, asset lifecycles, and workplace technology.

With a mix of technical know-how and strong people leadership, you’ll create a culture of excellence in service delivery balancing priorities, enhancing customer satisfaction, and enabling proactive support across a hybrid workforce.

You’ll also champion best-practice frameworks, ensure robust cyber resilience, and lead the adoption of emerging digital tools that enable productivity and collaboration across the organisation.

**What You’ll Lead and Deliver**
- A high-performing team of ICT professionals delivering outstanding first-contact resolution and field support
- Asset management and lifecycle planning, including hardware procurement, configuration and decommissioning
- Modern workplace technologies, including Microsoft 365, cloud services, AV systems, mobile devices and remote access
- Operational support for business-critical systems including AD, MDM, productivity and security platforms
- Continuous improvement initiatives that enhance IT service delivery and empower user self-service
- Vendor and stakeholder relationships that ensure quality, alignment, and future-ready solutions
- Response coordination during critical incidents, including security threats and system outages

**About You**

You are an experienced IT leader who blends strong technical capabilities with a passion for service and people. You’re confident working in a fast-paced, multi-site environment, with a sharp eye for innovation and efficiency.

**You bring**:

- Qualifications in ICT or related disciplines (with relevant certifications such as ITIL, Microsoft, Azure or AWS highly regarded)
- Proven leadership of IT service desks and field support teams, ideally in large or hybrid environments
- Expertise across end-user technologies including desktops, laptops, mobile devices, AV and telephony
- Strong working knowledge of ITSM (ITIL v4), asset management, systems administration, and cyber security protocols
- Excellent interpersonal skills, emotional intelligence and the ability to translate tech-speak into user-friendly guidance
- A proactive, growth mindset, always looking for smarter, faster, more effective ways to deliver a great client experience

**You also hold**:

- A current SA Driver’s Licence
- DHS Working with Children Check and NDIS Worker Screening Check

**Why Join Us?**

At **UnitingSA**, we believe in **walking alongside people** to achieve positive change and build stronger communities. For over 100 years, we’ve delivered vital services across aged care, community, disability, mental health, and housing, empowering more than 12,000 South Australians each year.

As **Manager, ICT Support Services**, you’ll ensure our systems, devices and digital tools are reliable, accessible and responsive—so our frontline teams can focus on what matters most: delivering life-changing support to the people we serve. From community programs to clinical services, your work will underpin the technology experiences of a diverse, mobile, and deeply committed workforce.

**You’ll be joining a values-led organisation** with a reputation for innovation, inclusion and compassion, and a workplace culture that recognises the power of people and the importance of wellbeing.

We also offer:

- **Salary Packaging**: Increase your take-home pay with up to $15,900 in tax-free earnings, plus an extra $2,650 tax-free annually with our Meal and Entertainment Card, and save on vehicle costs with novated leasing options.
- **Leave Loading**: Enjoy a 17.5% leave loading to enhance your holiday pay.
- **Wellbeing Support**: Access our Employee Assistance Programme for professional and personal support, along with discounted health insurance.
- **Career Developm