aso4 - ict support officer (school technical support)

1 day ago

Adelaide SA, Australia Department for Education, South Australia Full time $76,561 - $80,256 per year

Department for Education

Job reference: 703918

Location: ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

Why work with us

Every child and young person deserves a great education.

We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About the role

The ICT Support Officer (STS) is responsible for delivering a range of specialist technical functions and services, which support Department for Education ICT network infrastructure and information technology systems for school and pre-school sites across the state of South Australia.The ICT Support Technician reports to the Team Leader, ICT School Technical Support and is responsible for facilitating incident management processes and customer requests to restore normal service operations as quickly as possible to minimise the impact to school and preschool operations.

The ICT Support Technician provides a high level of customer service in the delivery of second level support and technical advice relating to issues and requests logged by education system users. The application of best practice is utilised including the ITIL framework combined with a high level of Information and Communication Technology (ICT) technical and behavioral skills.

Qualifications

Essential: Nil

Desirable: ITIL v4 Foundations and/or a tertiary qualification in an ICT related discipline or equivalent experience.

Special conditions

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.

The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Remuneration

ASO4 $76,561 - $80,256 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries

Enquiries can be directed to David Williams, Manager, School ICT Infrastructure, via tel: or email:

Application instructions

Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional note

This is a full-time contract role (1.0 FTE), initial 12-month term contract.

Applications close: 28/10/2025 11:30 PM

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