Ict Support Officer

6 days ago


Greater Adelaide SA, Australia HAYS Full time

An opportunity for an ICT Support Officer based in Adelaide Hills for an initial 6-month contract

**Your new company**

The organization in South Australia is responsible for managing the public education system in the state. Their goal is to provide world-class primary and secondary education in all areas of the curriculum, while also working closely with families to ensure that vulnerable children and young people are supported and protected. They aim to achieve quality learning and wellbeing outcomes for children and young people, and offer a range of integrated education, training, and child development services to benefit children, young people, and families.

**Your new role**

The ICT Support Officer is accountable to the Team Leader, ICT Technical Support for providing a range of remote and onsite level 2 support services to sites throughout South Australia. The ICT Support Officer coordinates and undertakes incident management process and customer requests to restore normal service operations as quickly as possible to minimize the impact to site's operations. The role troubleshoots issues in a variety of different and complex environments, including support for hardware and software and where applicable preliminary diagnosis of server and network infrastructure problems. The technician also delivers a high degree of customer service for all support queries, develops and maintains responsive communication channels with a range of internal and external stakeholders, and contributes to the growth and maintenance of ICT knowledge management.
- Provides level 2 support services to sites
- Coordinates and undertakes incident management process and customer requests
- Troubleshoots issues in a variety of different and complex environments
- Delivers a high degree of customer service for all support queries
- Develops and maintains responsive communication channels with a range of internal and external stakeholders
- Contributes to the growth and maintenance of ICT knowledge management
- Coordinates and undertakes the management and monitoring of records and information systems to ensure that all reported incidents and requests are accurately recorded, tracked, updated and completed and that customers are kept informed on status and progress.

**What you'll need to succeed**
- Knowledge of ICT infrastructure including desktop and laptop hardware, mobile devices, network peripherals, software, and Microsoft, Google and Apple solutions utilised in educational environments, and working knowledge of servers, switches, TCP/IP networking and information system security principles and practices.
- Well-developed interpersonal and written and verbal communication skills to foster collaborative working relationships with people at all levels and provide clear and concise information to technical and non-technical customers and stakeholders.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

2842832



  • Adelaide CBD, Australia Cleared ICT Full time

    Location: - Adelaide CBD - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$45 - AU$55 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1151_1677722330 - Published: - about 3 hours ago Cleared are currently supporting the AEC, who are looking for ICT Support Officer. The ICT Support Officer will...


  • Greater Adelaide SA, Australia HAYS Full time

    Join the Auditor-General’s Department as an ASO3 ICT Support Officer in an ongoing role. **Your new company** The Auditor-General’s Department are a trusted and independent body that ensure government accountability, whilst influencing stronger performance outcomes for the public sector in South Australia. The department have 120+ employees split...

  • Ict Support Officer

    6 days ago


    Adelaide Region SA, Australia HAYS Full time

    A 6-Month contract for an ICT Support Officer at a highly regarded SA Government department based in Adelaide **Your new company** This SA Government Department is based in the Northern subarbs of Adelaide, and they are on the lookout for an ICT Support Officer to join their team. **Your new role** The ICT Support Officer works under the Senior ICT...

  • Ict Support Officer

    6 days ago


    Adelaide Region SA, Australia HAYS Full time

    A 6-month contract for an ICT Support Officer role for a SA Government department based in Adelaide. **Your new company** This SA Government Department is based in Adelaide and they are in the lookout for ICT Support officer to join their team at multiple sites at surrounding suburbs of Adelaide. **Your new role** Reporting to the Senior ICT Support...

  • Ict Support Officer

    2 weeks ago


    Adelaide Region SA, Australia HAYS Full time

    6-month contract opportunity within SA Government for an ICT Support Officer based in West of Adelaide. **Your new company** This well-regarded SA Government Department is seeking an eager and talented ICT Support Officer to join their growing team. They provide a supportive and inclusive environment and are looking for an individual that meets their...

  • Ict Support Officer

    2 weeks ago


    Adelaide Region SA, Australia HAYS Full time

    6-month contract opportunity within SA Government for a ICT Support Officer based in Adelaide Hills. **Your new company** This well-regarded SA Government Department is seeking an eager and talented ICT Support Officer to join their growing team. They provide a supportive and inclusive environment and are looking for an individual that meets their...

  • Ict Support Office

    2 weeks ago


    Adelaide, South Australia Experis Full time

    Leading Government Client is looking for Senior ICT Support Office / Desktop Support Technician / / Team Leader / IT Manager, APPLY NOWMay be placed into several schools where they will do X number of days at each school throughout the week.**Will need to hold a valid Working with Children Check, they cannot commence work unless they have one.**Will be...

  • Ict Support Officer

    2 weeks ago


    Greater Adelaide SA, Australia Codan Limited Full time

    Date: 11 Sept 2025 - Location: Australia, Adelaide, AU **About us** Codan Limited is a global group of electronics and engineering businesses that develop rugged and reliable hardware, software and embedded systems with a reputation for performance, quality, and reliability. We provide world class metal detecting, communications, safety, security,...


  • Greater Adelaide SA, Australia Department of Agriculture, Fisheries and Forestry Full time

    APS 6 - $91,944 - $104,393 per annum plus superannuation - Digital Services Division - Adelaide, SA,Brisbane, QLD,Cairns, QLD,Darwin, NT,Melbourne, VIC,Perth, WA,Sydney, NSW - _High impact ICT service delivery role in a diverse federal government department _ - _Based regionally in a national team, supporting our business all over Australia _ - _Ideal for...

  • Ict School Support

    6 days ago


    Greater Adelaide SA, Australia HAYS Full time

    An opportunity for an ICT Support Officer in the Adelaide Northern Suburbs for an initial 6-month contract. **Your new company** The organization in South Australia is responsible for managing the public education system in the state. Their goal is to provide world-class primary and secondary education in all areas of the curriculum, while also working...