Aps5 Ict Service Desk

5 days ago

Adelaide Region SA, Australia Hudson Australia Full time

Our client is a medium size government body specializing in Health and invested in building confidence and trust, empowering consumers, complying with quality standards and promoting best practice.

In joining their team, you will be welcomed into a small team focused on building positive work culture, team building and receiving excellent training and development.

**Clearance**: Baseline required

**Roles and Responsibilities**:

- Provide level 1 and 2 ICT services and support solutions to internal stakeholders including, but not limited to, service management, incident and problem management and digital literacy.
- Maintain active engagement with the business to understand user requirements, desktop operating environment issues and pain points. Work with ICT teams to remediate and communicate with the business.
- Contribute to critical incidents ensuring that that timely and effective management and escalation of issues is enacted, accurate and timely reports are provided to ICT leadership
- Must be willing to be involved in ongoing learning and training.
- Work effectively with internal and external stakeholders
- Work towards the Service Desk and Support strategy in consultation with line manager.
- Assist in project work and other duties as directed.
- Contribute to a positive culture that values innovation and ideas

**About you**:

- High motivation, positive attitude and a team player
- Strong ICT Service desk experience
- Ability to work autonomously and efficiently.
- Communication and Team building skills.
- Team player, values positive work culture and innovation.

**Contract Details**:

- Contract full time position
- 38 Hours per Week
- As per the Miscelanous Modern Award level 4, Minimum hourly rate of $45 superannuation inclusive of casual loading Overtime and penalty rates will apply.
- Rate of pay is alligned with skills, experience and expertise.

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