Customer Support Analyst

2 weeks ago

Adelaide Region SA, Australia Cleared ICT Full time

Location:

- Adelaide
- Sectors:

- Cyber Security, Engineering, ICT
- Employment type:

- Permanent
- Salary:

- AU$80 - AU$100 per hour
- Contact name:

- Daniel Crowe- Job reference:

- BBBH938_1668587021
- Published:

- about 2 hours ago

Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract positions in Adelaide.

We are looking to speak to Customer Support Analysts. Whether you are thinking of discharging from the forces and taking your first role within civvy street, or if you are currently an APS and seeking a new career direction, or simply looking for a change of environment then Cleared ICT can facilitate that process for you.

**The Opportunity**:
The Customer Support Analyst will provide essential support to ASD's ICT Support Organisation. The service provider will act at the first point of contact for service queries, receiving and handling requests for support. The service provider will respond to a broad range of service and provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate.

**Key knowledge or experience areas include**:

- An understanding of service management frameworks such as ITIL.
- Basic technical knowledge, including Microsoft Windows technologies and Office products.

**Major Responsibilities**
- Provide Level One support and fault resolution. Manage data transfer records by registering the media in the Records Management System and updating the records when disposing of the media.
- Assist in completing day to day tasks and priorities set by the team leader such as administrative tasks.
- Identify and assist in resolving issues, troubleshooting, and communicating with internal and external stakeholders.
- Deliver support to customers by providing updates on the progress of their requests, explaining IT services available and how to obtain them, or redirecting them to the appropriate area with the required knowledge.
- Contribute to Service Hub improvement activities by suggesting updates to user guides based on customer feedback.
- Promptly allocate complex issues to higher-level analysts for further investigation and resolution.
- Conduct all work in accordance with agency policy and formal agreements between customers and the Service Hub.
- May be required to travel to Canberra to undertake training and/or participate in meetings
- Shift work may be required.

**Clearance**:

- Applicants will be required to hold a TSPV AGSVA Clearance

**Location**:
Adelaide SA
**Contract Length**:
12 or 24 months from commencement

If you are interested in this position, please contact Daniel on:
**M**: 0424 906 007 **| E**:

- At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._
**We** **reward our friends for helping their friends**. If you refer anyone who is looking for new opportunities, we will reward you with a gift card up to $1000. Terms and conditions apply.

  • Technical Support Analyst

    7 days ago

    Adelaide Region SA, Australia Clarivate Full time

    Ex Libris, part of Clarivate, is seeking for a Tier 1 Technical Support Analyst, which will be required to analyze and resolve complex software related issues. The analyst will work in Cloud environments. The position requires direct communication with the customers around the world, including written and oral communication, as well as through Chat, and...

  • Customer Insights Analyst

    7 days ago

    Adelaide Region SA, Australia SKYCITY Full time

    Join an Iconic South Australian organisation - Be part of a dynamic team and industry - Demonstrate the power of data across our business departments We are seeking a creative thinking, data-loving analyst who is enthusiastic about turning data into informative insights. SkyCity Adelaide is South Australia's largest employer of hospitality staff with over...

  • Application Support Analyst

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Exciting opportunity for a Application Support Analyst **Your new company** *** Our client is a leading specialist software and service provider with a well - established customer base in SA and across Australia. With some exciting upcoming projects, they are growing their Application Support Team, and this has created an opportunity for you to join...

  • IT Support Analyst

    2 weeks ago

    Adelaide Region SA, Australia Peoplebank Full time

    Location: - Adelaide- Job Type: - Permanent- Posted: - about 4 hours ago- Contact: - Jessica Gadsby- Discipline: - General IT - Reference: - 256079Our client is one of Australia's leading, privately owned construction companies. They are seeking an experienced** IT Support Analyst** to join their IT team **based in Adelaide.** We are seeking a highly...

  • Customer Channel Analyst

    20 hours ago

    Adelaide Region SA, Australia News Corp Australia Full time

    **Who are we?** We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and entertainment from our digital and print products - more than any other media group in Australia. An exciting opportunity has...

  • Application Support Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Exciting Permanent Opportunity for a Application Support Consultant **Your new company** Our client is a leading specialist software and service provider with a well - established customer base in SA and across Australia. With some exciting upcoming projects, they are growing their Application Support Team, and this has created an opportunity for you to...

  • Customer Channel Analyst

    6 days ago

    Adelaide Region SA, Australia News Corp Australia Full time

    An exciting opportunity for an experienced Customer Channel Analyst to join our team in a brand new role. This is a key role in the development of consistent end to end Contact Centre customer journeys across self service and agent assisted channels to achieve top quartile customer experience and containment rates. The person we are looking for has...

  • Customer Analyst

    7 days ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    **Customer Analyst - Loyalty** **Location**: Adelaide, SA **Employment Type**: Full-Time Are you passionate about data, customer behaviour, and turning insights into action? Join our Marketing team as a **Customer Analyst - Loyalty**, where you'll play a key role in supporting data-driven decisions that enhance customer targeting, campaign performance,...

  • Operational Analyst

    2 weeks ago

    Adelaide Region SA, Australia QinetiQ Full time

    QinetiQ employs more than 6000 people in 51 locations around the world, offering our customers premier expertise in advice, services and creative technology-based products. QinetiQ Australia, part of the global QinetiQ group, provides technological and scientific expertise to help customers protect and advance their vital interests. As an innovative science...

  • IT Support Analyst

    2 weeks ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...