Customer Care Manager
4 days ago
DTC eCommerce
- Exciting growth phase
- Newly Created Role
ESK (Evidence Skincare) is looking for a Customer Care Manager to lead their customer service team and make a real impact in the fast-growing skincare industry. This is an exciting opportunity to be part of a brand that’s not only about scientifically backed skincare but also about delivering an exceptional customer experience that empowers and delights.
The Customer Care Manager will play a key role in shaping how ESK supports its customers. The role will involve leading a passionate team from the company’s headquarters in Banksmeadow. The manager will guide the team through the challenges and excitement of an expanding global business, ensuring every customer feels confident in their skincare journey.
**Key Responsibilities**:
- Serve as the voice of the customer, driving improvements in service and ensuring every interaction makes the customer feel heard and valued.
- Collaborate closely with warehouse and operations teams, reporting directly to the Head of Operations.
- Help scale the customer care function globally, recruiting and managing new Customer Care teams in the US and UK as the company’s international presence grows.
- Experience in customer care roles where empathy, patience, and professional communication are essential.
- A growth mindset with a passion for scaling teams and building systems to meet the demands of a rapidly expanding business.
- Strong leadership skills with the ability to inspire, manage, and develop a high-performing team.
- A background in beauty or health, with an understanding of how to educate and empower customers about skincare.
**Why Join ESK?**
- Be part of a rapidly growing brand that is redefining skincare with science.
- Lead and develop a global team at a pivotal time in the company’s expansion.
- Work in a collaborative, supportive environment with plenty of personal and professional growth opportunities.
ESK is looking for someone to help drive success and lead with empathy. If you’re ready to make an impact and help shape the future of skincare, this is the opportunity to be part of an exciting journey.
**Salary**:75-85k + super
**Location**:Banksmeadow, Mon-Fri office based
**Interested?
-
Clinical Care Manager
4 days ago
Botany, Australia Aeralife Full timeLocation - Botany NSW - Job Type - Full time - Job Position - Clinical Care Manager - Position Close Date - 28 February 2025 A rare opportunity to lead the clinical care team at Aeralife Botany, over 100 bed provider of high-quality care residential aged care services in Botany. As Clinical Care Manager, you will be a key member of the leadership team, with...
-
Customer Replenishment Planner
2 weeks ago
Botany, Australia Opal. Full time**Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover the Opportunity.** Opal is a major supplier of high-volume custom printed folding cartons to brands across...
-
Licensed Customs Broker
2 days ago
Botany, Australia Insync Personnel Full timeSuccessful Australian Owned Freight Forwarder - Salary Up To $120K + Super On Offer - Senior Role / Botany Location **WHY YOU WANT TO WORK FOR THIS BUSINESS?** An Australian & privately owned Freight Forwarder & Customs Brokerage. A company that promotes work / life balance and a positive working culture. A down to earth management team whom collaborate...
-
Admin Assistant/customer Service
4 days ago
Botany, Australia taxi1 pty ltd Full time**About The Role** The Admin / Customer Service role is responsible for supporting managers with accounts, office, admin and stock tasks and delivering a best in class customer service as well as creating unforgettable experiences when presenting to our driver partners. Operationally, this role will be providing on the ground support for our managers and...
-
Customer Service Sales Support
1 week ago
Botany, Australia taxi1 pty ltd Full timeRole responsibilities: - Perform instructed Sales Support Activities and Customer Service - Office Administration/Support, Cash handling - Managing customer accounts, following up with customers for support purposes, and providing troubleshooting assistance, account statuses, and other problems. - Building rapport with potential driver partners - Stay up to...
-
Customer Service Representative
1 week ago
Botany, Australia Anytime Offices Full time**Job description** **This job is for one or more of our centres in RANDWICK, BOTANY or MASCOT. You may be asked to perform shifts at ANY of these locations.** Greeting /Point of Contact - Be the first and last point of contact for any members and visitors. - Cover the front desk and main phone line during business hours. - Prepare offices prior to...
-
Assistant Manager Position
2 weeks ago
Botany, Australia Cafe gusto Full time**About us**: **We are **a fun, vibrant and busy cafe Monday to Sunday! This 7 day operation is not for the feint hearted as we are go, go, goalong with that statement we are full of laughs and great vibes along the way! We cater to many luxury & high-end companies at a corporate level, Mon-Fri, along with onsite, off-site and drop-go services, as well as...
-
Outside School Hours Care
6 days ago
Botany, Australia TeamKids Full timeOpportunities for career progression - On the job coaching - In-house training - Respectful and Supportive Managers - Staff events to celebrate your achievements - Paid Induction Training - Above award salary - Flexibility around your admin! Take the next step in your OSHC/ Childcare career and join TeamKids! TeamKids has a full-time, permanent Director of...
-
Customer Service Team Member
6 days ago
Botany, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Customer Service Team Member
4 days ago
Botany, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...