Administration/customer Service Officer

4 days ago

Botany, Australia The Brightspace Full time

_**Are you detail oriented with a can-do attitude?**_
- **Are you friendly and have a flair for customer service?**_
- **Do you thrive in a growing business environment?**_

**If yes, then read on**

Our business is growing, we now require a dynamic full-time administrator to join our dedicated and friendly team. This is a special opportunity for someone wanting to bring purpose to their career and enhance the lives of others in an innovative space designed for education, creativity and activity.

The Brightspace is a unique learning hub in Botany NSW which inspires learning for children and adults. We deliver engaging tutoring classes, creative workshops and special events which bring people together in a fun, welcoming environment.

Your responsibilities will include:
**Administration**
- All general administrative duties
- Writing and updating procedure documents
- Ordering and managing equipment and supplies
- Scheduling and liaising with tutors, artists and event hosts
- Assisting with onboarding new artists, tutors and support staff
- Maintaining and enhancing the office space
- Setting up/maintaining the space to accommodate for events and classes
- Updating planning sheets for events and classes
- Liaising with suppliers
- Invoicing customers and paying suppliers
- Contribute to planning new events and programs

**Customer service**
- Liaise with and welcome customers, children and adults
- Taking customer bookings and scheduling sessions
- Handling customer feedback and surveys

**Sales & Marketing**
- Coordination with marketing personnel
- Organising and distributing printed and digital marketing materials
- Collecting and recording customer information and reviews
- Social media support including capturing photo/video footage
- Website management (training provided)

To be successful you will:

- Demonstrate a customer centred approach which is friendly, fun and enthusiastic
- Be a committed, self-motivated individual
- Shows good initiative and is a quick-thinker
- Be a skilled multi tasker who is able to work unsupervised
- Be highly organised and have strong time management skills
- Have excellent literacy, numeracy and communication skills
- Be competent in the use of technology including spreadsheets and word processing, Canva an advantage
- Demonstrate creative thinking
- Be determined to see tasks through to completion with a high level of accuracy
- Be an advocate for the business and our purpose, in all sales and customer service calls

This is an exciting opportunity to join a growing business within the Australian education, creative and well-being sector. If you can show us you are an organised and timely person who wants to make a positive contribution, you will be well in front of the rest.

Prior experience in an administration/customer service role is essential (minimum 3 years); experience in sales, marketing, event planning or a creative field an advantage.

This is a full time position with the opportunity for long term employment and career/salary progression for the right person.

**Job Types**: Full-time, Part-time

Pay: $30.00 - $32.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Botany, NSW 2019: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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